DGM-Digital Growth & Social Selling Enablement | Retail

Bridging Talents; Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Bridging Talents in India seeks a Digital Growth & Social Selling Enablement leader to architect integrated digital strategies across customer-facing and advisor-facing platforms, defining journeys and engagement touchpoints to drive education, adoption and repeat purchases.

You will design advisor-led social selling frameworks, build scalable enablement systems, align with marketing, product, and technology, and lead campaigns across Meta, Google, and other platforms with analytics dashboards

Responsibilities

• Develop and operationalize integrated digital strategies for customer-facing and advisor-facing platforms.
• Architect the digital ecosystem across social media, website/app, WhatsApp, digital campaigns and customer engagement touchpoints.
• Define platform roles and engagement journeys for customer education, advisor enablement, content adoption, purchase support and repeat purchase.
• Identify and scale high-impact digital opportunities aligned with business priorities, launch plans and category growth agendas.
• Design advisor-led social selling frameworks that help advisors use content, product storytelling and WhatsApp communication to educate customers, generate interest and support purchase and repeat purchase journeys.
• Build scalable advisor enablement systems, including digital playbooks, sharing formats, product narratives, campaign kits and content libraries.
• Improve discoverability, usability and adoption of digital assets across the advisor ecosystem.
• Enable advisors to become more confident digital storytellers, community builders and social sellers.
• Define customer journeys, content architecture, product discovery flows, campaign pages and product page experience inputs.
• Partner with Technology for backend systems, integrations, technical implementation, data flows and platform stability.
• Use platform insights to improve navigation, communication clarity, campaign visibility, customer engagement and repeat purchase journeys.
• Lead digital content strategy across multi-category portfolio, ensuring content is business-linked, customer-relevant and advisor-friendly.
• Build creator, influencer, community and advocacy-led engagement programs to strengthen credibility, cultural relevance and product discovery.
• Shape product stories, category narratives, customer education, advisor success stories and community-led content formats.
• Guide agencies, creators and internal teams to create high-quality, trend-led and insight-driven digital content.
• Design communication journeys that support customer onboarding, education, engagement, retention, repeat purchase and reactivation.
• Define WhatsApps role within the advisor and customer engagement ecosystem, including templates, journeys and automation opportunities.
• Recommend segmentation, CRM and integration opportunities to strengthen lifecycle communication across customer onboarding, engagement, repeat purchase and reactivation.
• Strengthen platform-led and WhatsApp-led engagement without making paid media the primary customer growth engine.
• Lead selective digital campaign initiatives across Meta, Google and other relevant platforms, in partnership with media agencies where required.
• Use paid digital to support awareness, traffic, learning, campaign amplification and defined business objectives.
• Define campaign objectives, audience strategy, budget approach, creative direction and measurement frameworks.
• Build dashboards and actionable insights across content, website/app journeys, WhatsApp, campaigns, creators and customer engagement.
• Collaborate with Marketing, Product/NPD, Sales, Training, Technology, Customer Delight, Operations, agencies, creators and leadership teams.
• Lead internal teams, agencies and external partners to deliver high-quality digital output with strong execution discipline.
• Build scalable processes, SOPs, operating rhythms, launch checklists, review mechanisms and digital playbooks.
• Drive cross-functional alignment to ensure digital initiatives are timely, consistent, measurable and business-relevant.

Job description

Job Description for:

Digital Growth & Social Selling Enablement

JOB RESPONSIBILITIES

Digital Strategy & Ecosystem Design

• Develop and operationalize integrated digital strategies for customer-facing and advisor-facing platforms.
• Architect the digital ecosystem across social media, website/app, WhatsApp, digital campaigns and customer engagement touchpoints.
• Define platform roles and engagement journeys for customer education, advisor enablement, content adoption, purchase support and repeat purchase.
• Identify and scale high-impact digital opportunities aligned with business priorities, launch plans and category growth agendas.
• Design advisor-led social selling frameworks that help advisors use content, product storytelling and WhatsApp communication to educate customers, generate interest and support purchase and repeat purchase journeys.
• Build scalable advisor enablement systems, including digital playbooks, sharing formats, product narratives, campaign kits and content libraries.
• Improve discoverability, usability and adoption of digital assets across the advisor ecosystem.
• Enable advisors to become more confident digital storytellers, community builders and social sellers.

Website & App Front-End Experience

• Define customer journeys, content architecture, product discovery flows, campaign pages and product page experience inputs.
• Partner with Technology for backend systems, integrations, technical implementation, data flows and platform stability.
• Use platform insights to improve navigation, communication clarity, campaign visibility, customer engagement and repeat purchase journeys.

Content, Community & Creator Ecosystem

• Lead digital content strategy across multi-category portfolio, ensuring content is business-linked, customer-relevant and advisor-friendly.
• Build creator, influencer, community and advocacy-led engagement programs to strengthen credibility, cultural relevance and product discovery.
• Shape product stories, category narratives, customer education, advisor success stories and community-led content formats.
• Guide agencies, creators and internal teams to create high-quality, trend-led and insight-driven digital content.

Customer Engagement, WhatsApp & Digital Journeys

• Design communication journeys that support customer onboarding, education, engagement, retention, repeat purchase and reactivation.
• Define WhatsApps role within the advisor and customer engagement ecosystem, including templates, journeys and automation opportunities.
• Recommend segmentation, CRM and integration opportunities to strengthen lifecycle communication across customer onboarding, engagement, repeat purchase and reactivation.
• Strengthen platform-led and WhatsApp-led engagement without making paid media the primary customer growth engine.

Performance Marketing & Analytics

• Lead selective digital campaign initiatives across Meta, Google and other relevant platforms, in partnership with media agencies where required.
• Use paid digital to support awareness, traffic, learning, campaign amplification and defined business objectives.
• Define campaign objectives, audience strategy, budget approach, creative direction and measurement frameworks.
• Build dashboards and actionable insights across content, website/app journeys, WhatsApp, campaigns, creators and customer engagement.

Stakeholder, Agency & Team Leadership

• Collaborate with Marketing, Product/NPD, Sales, Training, Technology, Customer Delight, Operations, agencies, creators and leadership teams.
• Lead internal teams, agencies and external partners to deliver high-quality digital output with strong execution discipline.
• Build scalable processes, SOPs, operating rhythms, launch checklists, review mechanisms and digital playbooks.
• Drive cross-functional alignment to ensure digital initiatives are timely, consistent, measurable and business-relevant.