DevOps Lead L2

Wipro; Pune District; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

A leading IT services company is looking for a DevOps Lead L2 to spearhead integration and delivery processes across client projects. The role requires leading a DevOps team, driving architecture and tool selection while ensuring operational excellence. With a focus on customer support and team management, you will be responsible for training, performance reviews, and fostering a collaborative environment. This full-time position is based in Pune, Maharashtra, requiring 8-10 years of relevant experience.

Qualifications

• 8-10 years of relevant experience in DevOps roles.
• Strong ability to drive technical solutions and support for DevOps tools.
• Experience in team management and employee engagement.

Responsibilities

• Lead the DevOps team and improve processes.
• Design and define the DevOps architecture for delivery.
• Manage DevOps pipeline from planning to release.
• Respond to customer escalations regarding DevOps tools.
• Forecast and hire suitable resources for the team.

Skills

Technical solution support

DevOps tools selection

Team management

Customer service

Problem-solving

Job description

DevOps Lead L2 – Wipro

We’re looking for a DevOps Lead L2 to drive continuous integration, delivery and overall DevOps excellence across our client projects. The role focuses on executing architecture, tool selection, pipeline development and providing support to development, operations and testing teams.

Role Purpose

The purpose of this role is to lead the DevOps team and facilitate better coordination among operations, development, and testing functions by automating and streamlining the integration and deployment processes.

Responsibilities

• Drive technical solution support
  • Design and define the overall DevOps architecture/framework for project/module delivery as per client requirements.
  • Decide on the DevOps tools & platform to deploy aligned with customer needs.
  • Create a tool deployment model for validating, testing and monitoring performance.
  • Define & manage IT infrastructure as per software code requirements.
  • Manage and drive the DevOps pipeline across the entire toolchain – from planning, coding, building, testing, staging, release, configuration and monitoring.
  • Work with the team to write scripts and connect code elements to production infrastructure with minimal disruption.
  • Ensure onboarding of application configuration from planning to release stage.
  • Integrate security throughout the Dev‑Ops lifecycle to mitigate cyber risk and protect data privacy.
• Provide customer support/service on DevOps tools
  • Respond timely to internal & external customer escalations across platforms.
  • Troubleshoot problems that arise in implementing DevOps tools.
  • Perform root cause analysis of major incidents or critical issues.
  • Develop alternate plans/solutions based on root cause analysis.
  • Follow escalation matrix/process when a resolution is complex.
  • Deliver knowledge transfer, share best practices, and motivate the team.
• Team Management
  • Resourcing
    • Forecast talent requirements for current and future needs.
    • Hire suitable resources.
    • Train direct reportees for recruitment and selection decisions.
  • Talent Management
    • Maintain 100% compliance with Wipro’s onboarding and training standards.
    • Build an internal talent pool of high potential employees and support career progression.
    • Promote diversity in leadership positions.
  • Performance Management
    • Set goals, conduct performance reviews and provide constructive feedback.
    • Address performance issues with zero tolerance for willful negligence.
    • Ensure participation in organizational programs such as Performance Nxtarewell.
  • Employee Satisfaction & Engagement
    • Lead engagement initiatives and measure satisfaction scores.
    • Identify initiatives to build engagement within the team.
    • Challenge the team with enriching projects and initiatives.
    • Recognize and appreciate employee contributions.

Deliverables

• Continuous Integration, Deployment & Monitoring – 100% error‑free onboarding & implementation.
• CSAT – Manage service tools, troubleshoot queries, and maintain customer experience.
• Capability Building & Team Management – % of team trained on new skills, attrition %, satisfaction score.

Experience

8‑10 years of relevant experience.

Employment Details

• Seniority level – Mid‑Senior level.
• Employment type – Full‑time.
• Job function – Management and Manufacturing.
• Industry – IT Services and IT Consulting.

Location

Pune, Maharashtra, India.

Join a business powered by purpose. At Wipro, we are building a modern digital transformation partner. We value reinvention, diversity, and empowerment.