DevOps Lead L1

Wipro; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading IT services company in Bengaluru is seeking a Mid-Senior level individual to lead the DevOps team. Responsibilities include managing and streamlining CI/CD processes, resolving customer issues related to DevOps tools, and driving team engagement. The role requires 5-8 years of experience in DevOps and strong leadership skills. It offers full-time employment within a dynamic IT services environment.

Qualifications

• 5-8 years of experience in DevOps or related field.
• Proven track record of implementing CI/CD pipelines.
• Strong leadership and team management skills.

Responsibilities

• Design and define DevOps architecture for projects.
• Manage DevOps pipeline supporting the application lifecycle.
• Provide support for internal and external customer escalations.

Skills

Continuous Integration and Deployment

DevOps Tools

Team Management

Customer Service

Tools

CI/CD Platforms

Monitoring Tools

Job description

Role Purpose

Lead the DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining integration and deployment processes.

Responsibilities

• Drive technical solution support for continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Design and define the overall DevOps architecture and framework for a project or module delivery as per client requirements.
  • Decide on the DevOps tool and platform to be deployed aligned to the customer's requirement.
  • Create a tool deployment model for validating, testing and monitoring performance and provision resources accordingly.
  • Define and manage IT infrastructure as per the requirement of the supported software code.
  • Manage and drive the DevOps pipeline that supports the application life‑cycle across the DevOps toolchain— from planning, coding and building, to testing, to staging, to release, configuration and monitoring.
  • Work with the team to tackle the coding and scripting needed to connect elements of the code required to run the software release with operating systems and production infrastructure with minimum disruptions.
  • Ensure onboarding of application configuration from planning to release stage.
  • Integrate security in the entire DevOps lifecycle to ensure no cyber risks and data privacy is maintained.
• Provide customer support/service on DevOps tools
  • Provide timely support for internal & external customer escalations on multiple platforms.
  • Troubleshoot problems that arise in implementation of DevOps tools across the project or module.
  • Perform root‑cause analysis of major incidents or critical issues that may hamper project timeliness, quality or cost.
  • Develop alternate plans or solutions to be implemented based on root‑cause analysis.
  • Follow escalation matrix/process if a resolution is complicated or unresolved.
  • Provide knowledge transfer, share best practices with the team and motivate them.
• Team Management
  • Resourcing
    • Forecast talent requirements based on current and future business needs.
    • Hire adequate and right resources for the team.
    • Train direct reportees to make right recruitment and selection decisions.
  • Talent Management
    • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members.
    • Build an internal talent pool of HiPos and ensure their career progression.
    • Promote diversity in leadership positions.
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback.
    • Take necessary action in case of performance issues.
    • Ensure team understands and takes advantage of organizational programs such as Performance Nextarewell.
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team.
    • Track team satisfaction scores and identify initiatives to build engagement.
    • Proactively challenge the team with larger and enriching projects/initiatives.
    • Exercise employee recognition and appreciation.

Deliverables / Performance Parameters

• Continuous Integration, Deployment & Monitoring – 100% error‑free onboarding & implementation.
• CSAT – Manage service tools, troubleshoot queries, and ensure a positive customer experience.
• Capability Building & Team Management – % trained on new age skills, team attrition %, employee satisfaction score.

Experience

5–8 Years.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

IT Services and IT Consulting