DevOps Engineer

DHL; Chennai; Híbrido; Confidential; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Annual leave 42 days

Medical insurance

Training programs

Descripción de la vacante

DHL IT Services in India is expanding its ServiceNow practice and seeks a Senior ServiceNow DevOps Engineer to oversee critical operational support across services. You will provide 2nd/3rd line day-to-day operation support, monitor activities, manage incidents within SLAs, and deliver backline support for business applications with minimal disruption.

The role offers in-house training and a hybrid work setup, with a focus on secure data handling and continuous improvements across platform

Responsabilidades

• Provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels.
• Monitor daily activities, prioritize tasks, and ensure adherence to departmental policies.
• Backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.
• Investigate problems, liaise with staff on system enhancements, projects and platform patches, and upgrades.

Descripción del empleo

Job Description:

Your IT Future, Delivered

Devops Engineer

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about ServiceNow and as we are expending in India, we are looking for a Senior ServiceNow DevOps Engineer to join us. The Senior ServiceNow DevOps Engineer will oversee all critical operational support to all services under our scope. You will provide consultation, guidance, and problem-solving expertise concerning technical issues of infrastructure, design, methods, and tools while ensuring high-quality development deliverables.

#DHL #DHLITServices #GreatPlace # TogetherUnstoppable

Grow Together:

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels.

Provide expertise and deliver operational support within SLAs, following ITS processes. Monitor daily activities, prioritize tasks, and ensure adherence to departmental policies. Offer backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.

Last but not least, investigate problems, liaise with staff on system enhancements, projects and platform patches, and upgrades.

Ready to embark on the journey? Here’s what we are looking for:

Technical Skills

Soft skills

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering preexisting disease.
• In House training programs: professional and technical training certifications.

Requirements: