Senior IT Solutions Consultant

DHL; Chennai; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Annual Leave: 42 days

Medical Insurance: Self + Spouse + 2

In House training programs

Job summary

DHL IT Services in India seeks a Senior IT Solutions Consultant to translate business needs into practical technology solutions and collaborate with global stakeholders. You will identify opportunities to improve products, processes, testing, and operations for scalable, secure digital outcomes.

The role emphasizes cross-functional engagement, solution design, and implementation readiness, with a focus on automation and AI-driven improvements to enhance efficiency.

Qualifications

• Proven experience in translating business needs into practical technology solutions.
• Ability to work with global stakeholders and cross-functional teams.
• Strong understanding of business processes, system integration, testing, and implementation.
• Experience with remote teams and effective communication with non-technical partners.
• Knowledge of current IT trends and AI/test automation is a plus.

Responsibilities

• Analyse business, functional, technical, user, and process requirements and translate them into effective solution recommendations.
• Work with business and technology stakeholders to clarify requirements, resolve dependencies, and support solution design and implementation.
• Review product roadmaps, backlogs, and upcoming feature releases, highlighting open questions, risks, dependencies, and recommendations.
• Identify product and process improvement opportunities aligned with business priorities.
• Provide specialist advice across areas such as test automation, security, data privacy, change readiness, and service improvement.
• Support delivery teams with requirement definition, solution options, impact analysis, complexity assessment, and implementation readiness.
• Identify and resolve design conflicts and coordinate technical resources across teams where required.
• Support change implementation, stakeholder engagement, knowledge transfer, and transition into business-as-usual operations.
• Prepare and deliver clear presentations, recommendations, business cases, and decision-support materials.
• Promote knowledge sharing and provide guidance to colleagues within the consultant’s specialist area.

Skills

Consulting experience

Business analysis

Requirements management

Technology solution delivery

Stakeholder management

Communication

Presentation skills

Analytical thinking

Problem solving

Team collaboration

Job description

Job Description

Your IT Future, Delivered

Senior IT Solutions Consultant

With a global team of 5600 IT professionals, DHL IT Services enables DHL to connect people and keep the global economy running by continuously innovating and creating sustainable digital solutions. We work globally beyond borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technological backbone of the biggest logistics company in the world. Our offices in Germany, Malaysia, Czech Republic and India have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Clearance team is looking for a Senior IT Solutions Consultant who can translate business needs into practical technology solutions, work closely with global stakeholders, and identify opportunities to improve products, processes, testing, and operational efficiency.

#DHL #DHLITServices #GreatPlace #Cloud #AsOne #DevOps

Grow together

As a Senior IT Solutions Consultant, you will:

• Analyse business, functional, technical, user, and process requirements and translate them into effective solution recommendations.
• Work with business and technology stakeholders to clarify requirements, resolve dependencies, and support solution design and implementation.
• Review product roadmaps, backlogs, and upcoming feature releases, highlighting open questions, risks, dependencies, and recommendations.
• Identify product and process improvement opportunities aligned with business priorities.
• Provide specialist advice across areas such as test automation, security, data privacy, change readiness, and service improvement.
• Support delivery teams with requirement definition, solution options, impact analysis, complexity assessment, and implementation readiness.
• Identify and resolve design conflicts and coordinate technical resources across teams where required.
• Support change implementation, stakeholder engagement, knowledge transfer, and transition into business-as-usual operations.
• Prepare and deliver clear presentations, recommendations, business cases, and decision-support materials.
• Promote knowledge sharing and provide guidance to colleagues within the consultant’s specialist area.

Automation, testing, and AI-driven improvements (Good to have)

The consultant will also be expected to:

• Identify opportunities to automate repetitive testing and operational activities.
• Support the automation of test cases and regression-testing scenarios.
• Design or implement AI-assisted test-data-generation use cases with appropriate controls and validation.
• Explore AI opportunities across testing, documentation, support operations, knowledge management, and root-cause analysis.
• Define measurable productivity or quality improvements for AI and automation use cases.
• Identify opportunities to scale successful AI or automation use cases across products, teams, or domains.
• Ensure AI-generated outputs and automated test results are appropriately reviewed and validated before implementation.

Ready to embark on the journey? Here’s what we are looking for:

• Strong experience in consulting, business analysis, requirements management, or technology solution delivery.
• Ability to analyse complex business and technical requirements and recommend practical solution options.
• Strong understanding of business processes, system integration, solution design, testing, change management, and implementation.
• Experience working with global, cross-functional, and remote teams.
• Ability to communicate effectively with business colleagues, technical teams, architects, project managers, and senior stakeholders.
• Strong analytical, organizational, problem-solving, and presentation skills.
• A proactive mindset with the ability to work independently, identify opportunities, and drive recommendations.
• Knowledge of current IT trends and evolving technologies.
• Exposure to test automation, generative AI, agentic AI, or AI-assisted engineering practices would be an advantage

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications