DevOps Support Engineer

United States Digital Space LLC; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Travel up to 25%

Job summary

United States Digital Space LLC in Bangalore, India, is seeking a Tier 3 software support expert with backend, DevOps, and platform expertise. You will ensure reliable, scalable, and high-performing systems across global environments, troubleshooting across software, infra, and containerized stacks.

The role requires strong Linux skills, cloud-native experience with Docker and Kubernetes, and collaboration with R&D, DevOps, and hardware teams.

Qualifications

• 5+ years in software support, backend systems, or DevOps.
• Strong troubleshooting in complex, multi-disciplinary systems.
• Experience with Linux environments.
• Cloud native production experience: Docker & Kubernetes.
• Familiar with CI/CD, monitoring, and DevOps practices.
• Excellent communication and teamwork; fluent English.

Responsibilities

• Act as Tier 3 expert for complex software/platform issues and drive end-to-end resolution.
• Troubleshoot backend system flows across software, infrastructure, and system layers.
• Analyze, reproduce issues, perform root cause analysis, and drive preventive solutions.
• Support and operate containerized applications in Linux/Kubernetes environments.
• Collaborate with R&D, HW, and DevOps teams on debugging and system improvements.
• Contribute to CI/CD processes, monitoring, and production reliability.
• Support new product introduction (NPI) including readiness validation and training.
• Develop tools, documentation, and best practices to reduce escalations.

Skills

Tier 3 Support

DevOps

Linux

Cloud Native

CI/CD

English Fluency

Tools

Docker

Kubernetes

Prometheus

Grafana

ELK

Helm

Terraform

Job description

Who we are

At the company, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Job Description

This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high‑performing systems across global customer environments.

Key Responsibilities

• Act as Tier 3 expert for complex software/platform issues, driving end‑to‑end resolution
• Troubleshoot backend system flows across software, infrastructure, and system layers
• Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions
• Support and operate containerized applications in Linux/Kubernetes environments
• Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements
• Contribute to CI/CD processes, monitoring, and production reliability
• Support new product introduction (NPI), including readiness validation and training
• Develop tools, documentation, and best practices to improve support efficiency and reduce escalations

Required Qualifications

• 5+ years of experience in software support, backend systems, or DevOps
• Strong troubleshooting skills in complex, multi-disciplinary systems
• Practical troubleshooting experience using agentic AI systems.
• Strong experience working with and troubleshooting Linux environments
• Practical experience with cloud native production environments: containerization (Docker) and Kubernetes
• Familiarity with CI/CD, monitoring, and DevOps practices
• Excellent communication and teamwork skills
• Fluent in English

Advantage

• Experience with C# or Java backend development
• Knowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform)
• Understanding script coding, such as : Python, PowerShell, Bash.
• Background in software development, testing, or system integration
• Experience in supporting global, production‑critical environments

Additional Information

• Location: Bangalore, India
• Travel: up to 25%
• Global collaboration with international teams and customers

What we believe

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

the company is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

the company reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of the company.

Comply with all Company policies and procedures.