Development Escalation Engineer - SSE

Hewlett Packard Enterprise; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hewlett Packard Enterprise in Bengaluru, India seeks a Cloud Developer who designs and builds cloud-based solutions for mission-critical applications. You will work with cross-functional teams to ensure delivery, deployment, operation, monitoring, and support of cloud engagements.

You’ll apply programming in Go, Python, Java, and JavaScript/TypeScript, with Kubernetes, Docker, and multi-cloud infrastructure. Strong debugging and collaboration skills are essential.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline.
• Master’s degree desirable.
• Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering.
• Strong debugging and analytical skills with distributed systems and microservices.
• Excellent collaboration and communication skills across engineering and cross-functional teams.
• Typically, 5-9 years’ experience.

Responsibilities

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.

Skills

Go

Python

Java

JavaScript/TypeScript

Bash/Shell scripting

Kubernetes

Docker

Azure

AWS

Linux

REST/gRPC APIs

Microservices

Grafana

ELK/Logz.io

Prometheus

OpenTelemetry

Wireshark

Git

JIRA

SQL

Redis

Education

Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline

Master’s degree desirable

Tools

Go

Job description

Who We Are:

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Cloud Developer builds from the ground up to meet the needs of mission-critical applications and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements. The Cloud Developer provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications.

What you’ll do:

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.

Required Technical Skills

Programming:

Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting

Cloud & Platform:

Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices

Networking & Security:

TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos

Good to Have:

Observability & Tools: Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis

What you need to bring:

Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable. Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering. Strong debugging and analytical skills with distributed systems and microservices. Excellent collaboration and communication skills across engineering and cross-functional teams. Typically, 5-9 years’ experience.

Success Measures

Faster engineering resolution of complex production issues. Improved product quality, reliability, and observability. Reduction in recurring software defects. Increased engineering productivity through automation and tooling.

Additional Internal Job Description Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking

Job:

Engineering Job Level: TCP_03 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

Equal Employment Opportunity (EEO)

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise Technology innovation that fosters business transformation.

We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of Business Conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.