Desktop Support Engineer L2

Proxinet Technologies Pvt. Ltd.; Dadri, Delhi, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Proxinet Technologies Pvt. Ltd. is hiring a Desktop Support Engineer (L2) to join the IT Infrastructure team in India. The role focuses on Level-2 support for end-user devices and managing Windows server infrastructure, Active Directory, virtualization, backups and security systems.

The ideal candidate will troubleshoot complex desktop issues, administer Windows servers, manage backups, and support enterprise IT environments across the organization.

Qualifications

• Experience providing Level-2 IT support for end-user devices.
• Hands-on experience administering Windows servers, AD, DNS, DHCP.
• Familiarity with virtualization, backups, and IT security systems.

Responsibilities

• Provide Level-2 support for desktops, laptops, printers, scanners and peripherals.
• Diagnose and resolve hardware, software and OS issues.
• Install, configure and troubleshoot Windows 10/11 OS.
• Support Microsoft Office and Microsoft 365 applications.
• Configure and troubleshoot Outlook, Teams, OneDrive and Exchange connectivity.
• Manage software installations, updates and endpoint configurations.
• Troubleshoot LAN, WAN, Wi-Fi, VPN and network connectivity issues.
• Perform asset management and maintain inventory records.
• Support end users through ticketing systems and ensure SLA compliance.
• Coordinate with OEM vendors for hardware replacements and warranty support.
• Manage Windows Server environments and AD/DNS/DHCP.
• Monitor server performance, patching and security hardening.
• Troubleshoot domain authentication and file sharing access.

Skills

Desktop support

Windows Server

Active Directory

Networking

Office 365

Job description

Role & responsibilities: - Desktop Support Engineer (L2) (Server experience preferable ) to join our IT Infrastructure team. The candidate will be responsible for providing Level-2 technical support for end-user devices while managing and maintaining Windows server infrastructure, Active Directory, virtualization platforms, backup solutions, and IT security systems.

The ideal candidate should have hands-on experience in troubleshooting complex desktop issues, administering Windows servers, maintaining backups, and supporting enterprise IT environments.

Preferred candidate profile

Desktop Support (L2)

• Provide Level-2 support for desktops, laptops, printers, scanners, and peripherals.
• Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Support Microsoft Office and Microsoft 365 applications.
• Configure and troubleshoot Outlook, Teams, OneDrive, and Exchange connectivity issues.
• Manage software installations, updates, and endpoint configurations.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, and network connectivity issues.
• Perform asset management and maintain inventory records.
• Support end users through ticketing systems and ensure SLA compliance.
• Coordinate with OEM vendors for hardware replacements and warranty support.

Windows Server Administration

• Manage Windows Server 2016, 2019, and 2022 environments.
• Administer Active Directory, DNS, DHCP, Group Policy (GPO), and File Servers.
• Create, modify, disable users and groups in Active Directory.
• Perform password resets and access management.
• Monitor server performance, services, logs, and storage utilization.
• Manage server patching, upgrades, and security hardening activities.
• Troubleshoot domain authentication and replication issues.
• Configure and maintain shared drives, NTFS permissions, and file access controls.