Desktop Support Engineer :Gurugram : Immediate Joiner

Progressive Techserve; Gurugram District; On-site; INR 420,000 - 780,000; Full time

Job summary

Progressive Infotech is seeking a Sr Technical Analyst EUC to deliver desktop support across local and remote users from Gurugram. The role focuses on end-user computing, incident resolution, and proactive service quality. The candidate should handle Windows OS, Outlook, AD, DNS, and DHCP effectively.

Experience in desk-side support and strong communication skills are essential. This on-site position requires coordination with engineers and a customer-centric approach in a 6-day work week.

Qualifications

• Experience in desktop support roles.
• Strong communication and stakeholder coordination.
• Willingness to work in general shift and 6 days per week.

Responsibilities

• Provide IT support (SPOC) including desktop-related assistance via phone, ticket system, emails, and chat.
• Coordinate with engineers and users to resolve issues.
• Provide desk-side support for local users and remote assistance for others.
• Monitor and respond to customer satisfaction survey feedback.
• Assist with Windows, Outlook, Active Directory, DNS, and DHCP issues.

Skills

Communication

Coordination

Customer service

Tools

Windows OS

Outlook

Active Directory

DNS

DHCP

Printer Hardware

Hardware Assembly

Job description

Hi,

Please find the jobdescriptionand about the company for your better understanding.

Designation

Sr Technical Analyst EUC

Site Address

2nd Floor, Capital Cyberscape, Sector-59, Gurugram - 122102, Haryana

Shift Timings

General Shift .

Working Days

6 Days

Desktop Support Job Description

• Provide ITsupport(Single Point of Contact) includingdesktoprelated technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk sidesupportfor local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in WindowsSupport, OutlookSupport, Active Directory, DNS, DHCP.
• Should have good knowledge into HardwareSupport(Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.

About Company

Progressive Infotech is a leading provider of Transformation Services which spans across Cloud, Digital and Operations. We have been reinventing ourselves to remain relevant to the global marketplace and bring significant value to our client’s engagements.

With its robust delivery process and Integrated Quality Management System certified for ISO 9001:2008, ISO 20000-1:2005, as well as ISO 27001: 2005 standards and Governance models based on COBIT, Progressive is constantly redefining the way services are being delivered and consumed by our clients across the globe with assurance on sharper experience and superior outcomes.

Founded in the year 1998, Progressive’s presence has grown to over 130+ locations with 1200+ associates spread across India, USA and the Middle East.

Progressive Infotech also has ventured into international market through subsidiaries in USA and Middle East, to cater to the North America, Middle East, and African markets. For its globally distributed customers, Progressive has set up a state-of-the-art Hybrid NOC at its sprawling facility in NOIDA, the National Capital Region of Delhi.

With over 27 years of experience across various Industry verticals, Progressive has traversed the journey from being a large VAR to a Cloud, Digital and Operations Transformation Services Company today. Our focus is to help our customers maximize returns on their existing IT investments, help manage the IT as well Transform IT to align with the constantly changing demands of their business. We differentiate through our agile, flexible, and razor-sharp focus on customer experience.