Desktop Support Engineer, Dehradun (Immediate Joiner)

SHI; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

SHI in India is hiring for a Desktop L1 role to manage installation and configuration of operating systems on laptops and desktops, handle CCTV troubleshooting, and manage service requests through the ticketing portal.

The role covers software installation (SAP, AutoCAD, CorelDraw, MS Office), virus removal, OS patching, hardware diagnostics, printer/scanner support, and network issues including DHCP and VLAN configurations. Candidates should be adept at vendor coordination and IMAC processes.

Qualifications

• Installation and configuration of OS on laptops and desktops.
• CCTV installation and troubleshooting.
• Knowledge of ticketing tool (service request portal).
• Configure desktops/laptops per standardization policies.
• MS Office troubleshooting and office software issues.
• Install/re-install client software and business applications.
• Install/troubleshoot SAP, AutoCAD, CorelDraw, Adobe Acrobat.
• IMAC submission for device allocation/deallocation.
• Diagnose software issues and report hardware issues to vendors.
• Install/troubleshoot printers, scanners, and related peripherals.
• Configure print queues for servers/users/groups.
• Troubleshoot critical network issues for end users.
• Support LAN, DHCP client, and VLAN IP configurations.
• Configure email clients and perform data recovery.
• Install OS patches and remove viruses with antivirus.

Responsibilities

• Install and configure OS on laptops/desktops.
• Troubleshoot CCTV and related systems.
• Operate ticketing tool to manage service requests.
• Set up desktops/laptops per standard policies.
• Troubleshoot MS Office and associated software.
• Install and configure client software and business apps.
• Install SAP, AutoCAD, CorelDraw, and Adobe Acrobat as needed.
• Submit IMAC requests for device allocation/deallocation.
• Diagnose and report hardware/software issues to vendors.
• Install and troubleshoot printers/scanners; manage print queues.
• Manage printer rights/permissions and server/user queues.
• Resolve critical network issues for end users.
• Support LAN, DHCP, IP configurations, VLANs.
• Configure email clients and perform data recovery.
• Install patches and remove viruses using antivirus tools.
• Handle hardware faults and coordinate with vendors.
• Open/close service tickets and ensure resolution.

Skills

OS installation

Hardware troubleshooting

Network troubleshooting

Printer configuration

Data recovery

VLAN configuration

DHCP client

Email client setup

Virus removal

Vendor coordination

Tools

MS Office

SAP

AutoCAD

CorelDraw

Adobe Acrobat

Job description

Role & responsibilities

Desktop L1- Roles and Responsibilities :

• Installation and Configuration of OS on laptops & Desktops.
• CCTV installation and troubleshooting.
• Ticketing tool (Service Request portal) knowledge and its functionality.
• Configure desktop and laptop as per the desktop/laptop standardization policies
• Installation and Configuration of MS office Troubleshooting issues related to standard office softwares (MS Office Word, xls, PowerPoint etc.).
• Installation / re-installation / configuration of in-scope client software / applications and Other applicable business Software’s.
• Installing and troubleshooting SAP, AutoCAD, CorelDraw, Adobe acrobat writer, etc
• IMAC submission for allocation and deallocation of devices
• Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
• Installation/Troubleshooting/re-installation/configuration of systems, printers, scanners. Troubleshoot print queue related issues.
• Configure appropriate rights and permissions for accessing printers.
• Configure Print Queues for Servers / Users / Groups.
• Troubleshooting of critical network issues for end users.
• Support for local area network issues (LAN), DHCP client.
• Configuration of IP addresses in PCs and adding the same to VLANs (As applicable).
• Installation / configuration of e-mail clients.
• Performing user data recovery as applicable.
• Installation and Configuration of Anti-Virus Software.
• Install approved OS patches onto desktops / laptops.
• Remove virus from respective desktop / laptop with the antivirus software.
• Troubleshooting of critical Desktops & Laptop hardware problems.
• Raising tickets with coordination with vendor for hardware related issues and follow up until closure.
• Pick up the assigned service request & tickets and work until closure