Desktop Support Engineer

Lauren Information Technologies Pvt Ltd; Vadodara; On-site; INR 279,000 - 329,000; Full time

Job summary

Lauren Information Technologies Pvt Ltd in Vadodara is hiring a Desktop Engineer to provide L1/L2 support to end-users. The role includes installing and maintaining desktops, laptops, printers, and peripherals, plus troubleshooting hardware, software, and network issues while supporting Windows OS and Office applications.

The candidate should have 1–2 years of experience, be from Gujarat or fluent in Gujarati, and be comfortable with a 24/7 rotational shift.

Qualifications

• Provide L1/L2 tech support to users via phone, email or in person.
• Install, configure and maintain desktops, laptops, printers and peripherals.
• Troubleshoot hardware, software and network issues.
• Support Windows OS, MS Office, Outlook and business apps.
• Handle Active Directory user accounts, passwords and access permissions.

Responsibilities

• Install and update software, manage patches and deployments.
• Assist users with account troubleshooting and access issues.
• Coordinate with vendors for hardware repairs.
• Document IT assets and maintain an updated inventory.
• Ensure IT policies and security standards are followed.

Skills

Windows 10/11 support

Active Directory

Networking basics

Ticketing tools

Remote support tools

Education

Graduation or Diploma in IT/CS

Tools

ServiceNow

Jira

Remedy

TeamViewer/AnyDesk

Job description

Job Title: Desktop Engineer

Experience Range: 1 to 2 years

Location: Vadodara (Gujarat)

Work Mode: 24/7 Support (Rotational Shift)

Degree: Any Graduate or 3-years Diploma holder

In hand salary: 25,000 /- To 29,500/- In hand Per Month

Preferences Male Candidates must be from Gujarat or should be fluent in Gujarati.

Key Responsibilities

• Provide L1/L2 technical support to end-users via phone, email, or in-person


• Install, configure, and maintain desktops, laptops, printers, and peripherals


• Troubleshoot hardware, software, and network issues


• Support Windows OS, MS Office, Outlook, and other business applications


• Handle user account management (Active Directory), password resets, and access permissions


• Perform software installations, upgrades, and patch management


• Manage and support VPN, remote access, and basic networking issues


• Maintain IT asset inventory and documentation


• Coordinate with vendors for hardware repairs and replacements


• Ensure adherence to IT policies, security standards, and compliance

Required Skills

• Basic knowledge of Windows 10/11, MS Office Suite


• Familiarity with Active Directory, DNS, DHCP


• Understanding of networking concepts (LAN, WAN, TCP/IP)


• Experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)


• Troubleshooting skills for hardware and software issues


• Knowledge of antivirus and endpoint security tools


• Maintain and track IT asset inventory (laptops, desktops, accessories)


• Perform asset tagging, auditing, and reporting


• Coordinate hardware allocation and stock management


• Experience in remote support tools (TeamViewer, AnyDesk)


• Maintain proper documentation of issued/returned assets


• Set up and support video conferencing systems (Teams, Zoom, Webex)


• Troubleshoot audio/video issues, camera, mic, and display problems


• Assist users in meeting setup, scheduling, and connectivity issues


• Ensure smooth functioning of conference room AV equipment