Desktop Support Engineer

Rigved Technologies; Mumbai; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

Cab Facility for Night Shift

Meal Vouchers

Shift Allowances

Job summary

Rigved Technologies in Mumbai seeks an IT Helpdesk professional to support bank employees in a 24x7 environment. You will resolve tickets, configure VPN access, manage Outlook profiles, and handle Active Directory tasks.

The role covers hardware troubleshooting, remote and on-site support, and cloud/licensing duties across MS 365 tools. The ideal candidate has hands-on experience with AD, VPN, DHCP, Office 365, and desktop support.

Qualifications

• English fluency (written and spoken).
• Relieving & experience letters from all previous employers.
• Degree from UGC/AICTE approved University.
• Notice period less than 15 days.

Responsibilities

• Ticket management: prioritize, resolve IT tickets per SLA, document resolutions.
• Technical support: configure and troubleshoot VPN, Outlook, MS Office, AD tasks, domain/workgroup settings, hardware issues.
• User support & training: remote/on-site assistance for bank employees, educate on email security, VPN, and system optimization.
• Network & system administration: manage AD, group policies, DHCP, printer connectivity, and domain/workgroup configurations.
• Cloud & licensing management: understand O365 vs M365 and manage O365 licenses.

Skills

VPN troubleshooting

Outlook configuration

Active Directory

AD management

Desktop support

Network administration

O365 licensing

Education

Degree from UGC/AICTE approved University

Tools

Outlook

Microsoft 365

PST/OST management

DHCP configuration

Job description

Role & responsibilities:

Candidate should be available for 24 * 7 environment & should join on Immediate to 15days basis

Ticket Management:

• Prioritize and resolve IT support tickets as per SLA guidelines.
• Classify incidents based on priority and escalates when necessary.
• Maintain detailed documentation of issues and resolutions.

Technical Support & Troubleshooting:

• Configure and troubleshoot VPN connectivity issues for secure remote access.
• Assist with Outlook configuration, including email setup, PST, and OST file management.
• Resolve issues related to MS Office Suite and ensure smooth functionality.
• Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions.
• Configure and troubleshoot domain and workgroup settings for user authentication.
• Diagnose and resolve hardware issues, including RAM upgrades and replacements.

User Support & Training:

• Provide remote and on-site support to bank employees for IT-related issues.
• Assist in educating users on best practices for email security, VPN usage, and system optimization.
• Provide support for Outlook & mail configuration, ensuring seamless email communication.
• Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.

Network & System Administration:

• Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
• Perform network printer configuration, including troubleshooting printer connectivity issues.
• Understand & manage Domain vs. Workgroup setups based on organizational needs.
• Manage DHCP settings to dynamically assign IP addresses to devices.

Cloud & Licensing Management:

• Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
• Manage O365 licenses, ensuring compliance & proper allocation of resources.

Preferred candidate profile

• Written and oral fluency in English.
• Relieving & Experience Letters of all the previous organizations worked with.
• Candidate must have completed Degree from UGC/AICTE approved University.
• Notice Period less than 15days

Perks and benefits:

• Cab Facility for Night Shift
• Meal Vouchers
• Shift Allowances