Desktop Support Engineer - Kanjurmarg

3i Infotech Limited; Thane, Navi Mumbai, Mumbai; On-site; INR 600,000 - 650,000; Full time

Job summary

3i Infotech Limited in Mumbai invites applications for a Service Desk Engineer with 4–5 years in IT support and strong English communication. You will handle user queries, troubleshoot issues, and coordinate with support teams to ensure timely resolution.

The role requires ITIL/ITSM familiarity, knowledge of Windows, Microsoft 365, Active Directory, VPN, printers, and basic networking, and a graduate or diploma in IT or CS. Immediate joiners preferred for Kanjurmarg location.

Qualifications

• 4–5 years of IT service desk or technical support experience.
• Strong English written and spoken communication.
• Hands-on with ITSM ticketing tools.
• Knowledge of Windows, Microsoft 365, AD and VPN basics.
• Understanding of networking basics (TCP/IP, DNS, DHCP).

Responsibilities

• Provide IT support through calls, emails, and the ticketing portal.
• Log, categorize, prioritize, and track incidents and service requests.
• Troubleshoot Windows, Microsoft Office, Outlook, VPN, printer, and basic network connectivity issues.
• Assist users with password resets, account unlocks, and access requests as per approved procedures.
• Resolve issues within defined SLAs and escalated unresolved incidents to the appropriate teams.
• Keep users informed about ticket progress and resolution.
• Maintain accurate ticket documentation and contribute to the knowledge base.
• Coordinate with internal teams and vendors for issue resolution.

Skills

IT support

English communication

ITSM tools

Windows & AD

VPN & networking

Education

Graduate or diploma in IT/CS

Tools

ITSM ticketing tools

Remote support tools

Job description

Job Description Service Desk Engineer

Location: Kanjurmarg, Mumbai
Experience: 45 years

Education:- B.E/ B.Tech, Diploma , MCA, M.Sc, M.Tech, BCA, B.Sc
Budget: 6–6.5 LPA
Working Hours: 1:00 PM–10:00 PM ( Swidish Shift)
Notice Period: Immediate joiners

Candidate Preference: Male candidates, as specified in the requirement.

Role Overview

We are looking for a Service Desk Engineer with strong English communication skills and 4–5 years of experience in IT support. The candidate will handle user queries, troubleshoot technical issues, and coordinate with support teams to ensure timely resolution.

Key Responsibilities

• Provide IT support through calls, emails, and the ticketing portal.
• Log, categorize, prioritize, and track incidents and service requests.
• Troubleshoot Windows, Microsoft Office, Outlook, VPN, printer, and basic network connectivity issues.
• Assist users with password resets, account unlocks, and access requests as per approved procedures.
• Resolve issues within defined SLAs and escalated unresolved incidents to the appropriate teams.
• Keep users informed about ticket progress and resolution.
• Maintain accurate ticket documentation and contribute to the knowledge base.
• Coordinate with internal teams and vendors for issue resolution.

Required Skills

• 4–5 years of experience in an IT Service Desk or Technical Support role.
• Strong spoken and written English communication skills.
• Hands‑on experience with ITSM ticketing tools.
• Knowledge of Windows, Microsoft 365, Active Directory, and remote support tools.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Understanding of incident management, service requests, escalation procedures, and SLAs.
• Strong troubleshooting, customer service, and coordination skills.

Qualification

Graduate or diploma holder in IT, Computer Science, or a related discipline.

Availability

Candidates must be available to join immediately and work from the Kanjurmarg location during the specified hours.