Desktop Support Engineer

Bill Gosling Outsourcing; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Bill Gosling Outsourcing India Private Limited is seeking a Desktop Support Engineer to deliver frontline IT support, resolve hardware, software and network issues, and ensure productive end-user experiences. You will install and configure systems and maintain IT infrastructure while engaging with users to address their concerns.

The role involves documenting issues in a ticketing system, generating performance reports, assisting with LAN/WLAN maintenance, and participating in IT projects.

Qualifications

• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop systems.
• Interact with end-users to address technical concerns.
• Provide training and guidance on software or hardware.
• Create and maintain user accounts and permissions.
• Document issues and resolutions in a ticketing system.
• Generate reports on system performance and incidents.
• Assist in IT projects and rollout of new hardware or software.
• Deliver excellent customer service and follow up on issues.
• Stay updated on IT trends and propose improvements.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Respond to user inquiries, troubleshoot problems, and provide solutions.
• Install, configure, and update software and hardware.
• Perform routine maintenance on desktop environments and upgrades.
• Ensure systems are secure and up-to-date with patches and antivirus.

Skills

Desktop support

Troubleshooting

Customer service

Networking basics

Security awareness

Training

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Bill Gosling India Private LimitedA Desktop Support Engineer provides technical assistance and support to ensure efficient and effective use of desktop computing resources within an organization. They are responsible for diagnosing and resolving hardware, software, and network issues, installing and configuring systems, and maintaining IT infrastructure. The role involves direct interaction with end-users to address their technical concerns, deliver training, and ensure seamless operation of desktop environments. This position requires strong problem‑solving skills, excellent communication abilities, and a proactive approach to maintaining the organization's IT systems. The Desktop Support Engineer plays a critical role in maintaining user productivity and satisfaction by ensuring reliable and secure access to desktop resources.

What You'll Do

Technical Support

• Provide first-line support for hardware, software, and network issues.
• Respond to user inquiries, troubleshoot problems, and provide solutions.
• Install, configure, and update software and hardware.

System Maintenance

• Perform routine maintenance on desktop environments, including software updates and hardware upgrades.
• Ensure all systems are secure and up-to-date with the latest patches and antivirus software.

User Assistance

• Assist users with technical issues via phone, email, or in-person.
• Provide training and guidance on new software or hardware.
• Create and maintain user accounts and permissions.

Documentation And Reporting

• Document all technical issues and resolutions in a ticketing system.
• Generate regular reports on system performance, issues, and resolutions.
• Maintain an inventory of all hardware and software assets.

Network Support

• Troubleshoot and resolve network connectivity issues.
• Assist with the setup and maintenance of local area networks (LANs) and wireless networks.

Security

• Implement and enforce security policies to protect data and systems.
• Monitor systems for security breaches and respond to any incidents.

Project Participation

• Assist in IT projects such as rollouts of new hardware or software.
• Collaborate with other IT team members on larger projects.

Customer Service

• Provide excellent customer service to ensure user satisfaction.
• Follow up with users to ensure issues are fully resolved.

Continuous Improvement

• Stay updated on the latest industry trends and technologies.
• Recommend improvements to the existing IT infrastructure.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!