Desktop Support Engineer

ThoughtSol Infotech Ltd.; Ernakulam; On-site; INR 250,000 - 400,000; Full time

Job summary

ThoughtSol Infotech Ltd. is seeking a skilled Printer Engineer to diagnose, repair, and service HP, Xerox, and Canon printers including Deskjet models. The role covers card-level and hardware-level diagnostics, on-site at client locations, and maintaining comprehensive service records.

The ideal candidate will have hands-on repair experience across Deskjet A4/A3 printers, robust knowledge of printer mechanics and firmware, and strong communication to handle field service tasks efficiently.

Qualifications

• Hands-on experience in repairing HP, Xerox, and Canon printers.
• Strong knowledge of Deskjet models, A4 and A3 printers.
• Ability to diagnose at PCB/logic level and handle firmware aspects.
• Excellent hardware tooling and testing equipment understanding.

Responsibilities

• Diagnose, troubleshoot, and repair HP/Xerox/Canon printers (Deskjet, A4, A3).
• Perform card-level and hardware-level repairs including boards, motors, sensors, rollers, fusers, and power supply.
• Conduct preventive maintenance and routine servicing of printers.
• Install and configure printers at client locations.
• Replace faulty components and ensure smooth functioning.
• Provide on-site and off-site technical support to customers.
• Maintain service reports, documentation, and inventory of parts.
• Ensure quick turnaround time for repair tickets.
• Coordinate with team for escalations and spare parts requirements.

Skills

Printer repair

HP/Xerox/Canon printers

Deskjet A4/A3

Card-level diagnosis

Printer mechanics & firmware

Education

Graduation/ Certification

Job description

Qualifications:

Graduation/ Technical Certifications (preferred)

Job Overview:

We are seeking a skilled Printer Engineer with strong knowledge of HP, Xerox, and Canon printers including Deskjet, A4, and A3 printers. The candidate must be capable of diagnosing issues at both card level and hardware level, and providing effective repair, servicing, and maintenance solutions.

Key Responsibilities:

• Diagnose, troubleshoot, and repair HP/Xerox/Canon printers (Deskjet, A4, A3 models).
• Perform card-level and hardware-level repairs including board issues, motor issues, sensors, rollers, fusers, and power supply.
• Conduct preventive maintenance and routine servicing of printers.
• Install and configure printers at client locations.
• Replace faulty components and ensure smooth functioning.
• Provide on-site and off-site technical support to customers.
• Maintain service reports, documentation, and inventory of parts.
• Ensure quick turnaround time for all repair tickets.
• Coordinate with the team for escalations and spare parts requirements.

Required Skills & Requirements:

• Hands-on experience in repairing HP, Xerox, and Canon printers.
• Strong knowledge of Deskjet models, A4/A3 printers.
• Ability to handle card-level diagnosis (PCBs, logic boards).
• Knowledge of printer mechanics, sensors, rollers, paper path, and firmware.Good understanding of hardware tools and testing equipment.
• Ability to work independently and handle field service tasks
• Strong communication and customer-handling skills.