Desktop Support Engineer

Birlasoft; Amreli; On-site; INR 500,000 - 800,000; Full time

Job summary

A prominent company in IT Services and Consulting, Birlasoft, is seeking a mid-senior level Desktop Support Engineer to provide essential support. The role involves troubleshooting, installation, and maintenance of hardware and software, ensuring operational efficiency. Candidates with a strong technical background and immediate availability are highly encouraged to apply.

Qualifications

• Mid-Senior level in IT field.
• Knowledge of AD, DNS, DHCP, and Cloud backup is advantageous.
• Immediate joiners preferred.

Responsibilities

• Handle tickets for onsite support and client requests.
• Install and maintain hardware and software.
• Troubleshoot networking and connection issues.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Knowledge of Networks

Incident management

Change management

Problem management

Tools

SAP

Microsoft software

Networking tools

Job description

Direct message the job poster from Birlasoft

Talent supply chain / Executive Human Resources at Birlasoft

Roles & Responsibilities - Desktop Support - Only immediate joiners

• Handling tickets which are required onsite support
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Incident management, change management and problem management
• Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
• Knowledge of Networks.
• Knowledge of AD, DNS, DHCP, Cloud backup.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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