Windows L1 Engineer

Opt IT; India; On-site; INR 400,000 - 600,000; Full time

Job summary

Opt IT in India is seeking a Windows L1 Engineer to provide first-line IT support, monitor systems, and resolve basic hardware, software, and connectivity issues.

You will handle Windows desktops, laptops, printers, and peripherals, configure OS and applications, and perform basic AD tasks and password resets. You will troubleshoot VPN, email, and M365 issues while logging incidents in ITSM systems and escalating when needed.

Qualifications

• 2-4 years of experience in Windows or desktop support.
• Must possess solid knowledge of Windows OS and Active Directory.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide L1 support for Windows desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Perform basic Active Directory tasks, user account management, and password resets.
• Troubleshoot network, VPN, email, and Microsoft 365 issues.
• Monitor system alerts, backups, and device health.
• Log and track incidents using ITSM/ticketing tools.
• Escalate complex issues to L2/L3 and maintain documentation

Skills

Windows OS

Active Directory

Microsoft 365

TCP/IP

DNS

DHCP

Tools

ITSM Ticketing Tools

Job description

Role Overview

We are looking for a Windows L1 Engineer to provide first-level technical support, monitor IT systems, and resolve basic hardware, software, and connectivity issues.

Key Responsibilities

• Provide L1 support for Windows desktops, laptops, printers, and peripherals
• Install, configure, and troubleshoot Windows operating systems and applications
• Perform basic Active Directory tasks, user account management, and password resets
• Troubleshoot network, VPN, email, and Microsoft 365 issues
• Monitor system alerts, antivirus, backups, and infrastructure health
• Log and track incidents using ITSM/ticketing tools
• Escalate complex issues to L2/L3 teams and maintain support documentation

Required Skills

• Knowledge of Windows OS, Active Directory, Microsoft 365, TCP/IP, DNS, and DHCP
• Familiarity with ticketing tools, antivirus, remote-support tools, and basic troubleshooting
• Good communication, customer-service, and problem-solving skills

Experience

• 2-4 years of experience in Windows or desktop support