Desktop Engineer

Soffit Infrastructure Services; Kozhikode; On-site; INR 350,000 - 550,000; Full time

Job summary

Soffit Infrastructure Services is seeking a proactive Desktop Engineer / System Administrator with 3–5 years of hands-on experience to manage end-user devices and IT infrastructure. The role covers installation, configuration, maintenance, troubleshooting, security, patching, asset tracking, and user support across the organization.

The position requires working in a 24x7 support environment with three rotational shifts to ensure continuous availability, along with strong knowledge of Windows

Qualifications

• 3 to 5 years of hands-on experience in end-user computing, desktop support, and system administration.
• Familiarity with Windows 10/11, AD, Group Policy, and Office 365.
• Willingness to work in a 24x7 shift environment.

Responsibilities

• Install, configure, and maintain desktops, laptops, peripherals.
• Provide L1/L2 hardware, software, network, and user support.
• Manage Windows OS, Office, Outlook, and standard business apps.
• Administer Active Directory, Group Policy, shared folders, printers.
• Handle onboarding/offboarding, email configuration, access provisioning.
• Perform patching, antivirus updates, OS upgrades, security hardening.
• Support remote users via remote desktop and meet SLA timelines.
• Maintain IT asset inventory and license records.
• Coordinate with vendors for repairs and warranty support.
• Ensure IT security policy compliance and audit readiness.
• Prepare technical documentation and issue resolution records.
• Escalate issues to higher support teams for closure.

Skills

Windows 10/11

Active Directory

Group Policy

Microsoft 365

Desktop troubleshooting

Remote support

IT ticketing

Endpoint security

Patch management

Networking basics

PowerShell basics

Education

Diploma / Degree / BTech

Tools

SCCM

Desktop Central

Azure Entra ID

ITIL processes

Remote desktop tools

Job description

Job Title: Desktop Engineer / System Administrator

Experience Required: 3 to 5 Years

Educational Qualification: Diploma ,Degree or Btech

Job Summary

We are looking for a skilled and proactive Desktop Engineer / System Administrator with 3 to 5 years of hands‑on experience in managing end‑user computing devices, desktop support, and system administration. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, and support of desktops, laptops, operating systems, enterprise applications, and IT infrastructure components. The role also requires ensuring endpoint security, patch compliance, asset management, and user support across the organization. The role requires working in a 24x7 support environment (three rotational shifts) to ensure continuous availability of IT services across business operations.

Key Job Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Provide L1 / L2 technical support for hardware, software, network, and user‑related issues.
• Manage and troubleshoot Windows operating systems, Microsoft Office, Outlook, and standard business applications.
• Perform system administration activities such as user account creation, password reset, access permissions, and system policy enforcement.
• Administer Active Directory, Group Policy, shared folders, printers, and endpoint settings.
• Handle onboarding and offboarding activities including system allocation, user profile setup, email configuration, and access provisioning.
• Perform patch updates, antivirus updates, OS upgrades, and security hardening of endpoint devices.
• Support remote users using remote desktop tools and ensure timely issue resolution as per SLA.
• Maintain IT asset inventory and update records for desktops, laptops, accessories, and software licenses.
• Diagnose and resolve LAN, Wi‑Fi, VPN, printer, and connectivity‑related issues.
• Coordinate with vendors for hardware repair, warranty support, and replacements.
• Ensure compliance with IT security policies, audit requirements, and standard operating procedures.
• Monitor endpoint health, disk space, performance, and compliance status.
• Support backup, recovery, and data migration activities for user systems.
• Prepare technical documentation, user guides, and issue resolution records.
• Escalate unresolved issues to higher support teams and coordinate for closure.

Technical Skills Required

• Strong knowledge of Windows 10 / 11 and basic Windows Server administration
• Experience in Active Directory, Group Policy, and user account management
• Good understanding of Microsoft 365, Outlook, Teams, and Office applications
• Hands‑on experience in desktop/laptop troubleshooting and OS installation
• Knowledge of patch management, software installation, and endpoint security tools
• Familiarity with antivirus / endpoint protection tools
• Basic knowledge of networking concepts such as IP, DNS, DHCP, LAN, Wi‑Fi, VPN
• Experience with remote support tools and IT ticketing systems
• Knowledge of printer management, file sharing, and access control
• Exposure to IT asset management and inventory tracking

Preferred Skills

• Experience in SCCM, Desktop Central, or similar endpoint management tools
• Knowledge of Azure Entra ID
• Familiarity with ITIL‑based support processes
• Basic scripting knowledge in PowerShell will be an added advantage

Roles and Responsibilities Summary: The Desktop Engineer / System Administrator will be responsible for ensuring smooth functioning of end‑user systems and IT infrastructure support by handling installation, troubleshooting, system administration, patching, asset tracking, user support, and compliance activities. The role demands both technical expertise and service‑oriented support capabilities.