Deputy Manager - Training & Development

Max Healthcare; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Max Healthcare seeks a skilled educator to deliver theoretical and practical training in Hospital Front Office, Billing, Patient Experience and Hospital Administration. You will prepare students with knowledge and practical skills for healthcare operations, including patient registration, appointment management and discharge procedures.

The role emphasizes developing engaging lesson plans, assessments, case studies, and real-world hospital exposure to enhance patient experience standards and

Qualifications

• Candidates should have 5–10 years of relevant hospital front office, billing, patient experience, or administration experience.
• Teaching/training experience in academic or healthcare institutes is preferred.

Responsibilities

• Deliver lectures and practical sessions on hospital front office operations and billing processes.
• Train students on patient communication, customer service, and grievance handling.
• Explain hospital billing concepts, including insurance coordination and cashless processes.
• Provide exposure to HIS, billing software, and registration systems.
• Develop lesson plans, assessments, and case studies; conduct demonstrations and role-plays.

Skills

Teaching / training

Curriculum development

Student assessment

Public speaking

Communication skills

Education

Bachelor's or Master's degree in Hospital Administration/Healthcare Management

Tools

Hospital Information System (HIS)

Job description

Job Purpose

To deliver high-quality theoretical and practical training in Hospital Front Office, Billing, Patient Experience, and Hospital Administration, while preparing students with the knowledge and skills required to work effectively in healthcare organizations.

Key Responsibilities :

• Deliver lectures and practical sessions on hospital front office operations, billing processes, patient registration, admission, discharge, and appointment management.
• Train students on patient communication, customer service, patient experience, and grievance handling.
• Explain hospital billing concepts, including billing procedures, insurance/TPA coordination, cashless processes, documentation, and payment collection.
• Provide practical exposure to hospital information systems (HIS), billing software, registration systems, and basic hospital documentation.
• Develop lesson plans, presentations, practical exercises, case studies, assignments, and assessments.
• Conduct demonstrations and role-plays covering patient interaction, telephone etiquette, counselling, complaint resolution, and service recovery.
• Train students on maintaining patient confidentiality, professional ethics, and appropriate communication standards.
• Assess students through examinations, practical assessments, assignments, presentations, and viva.
• Monitor student attendance, academic performance, and practical skills.
• Guide students in internships, industry projects, and hospital-based practical training.
• Coordinate with hospital departments to provide students with relevant industry exposure and practical learning opportunities.
• Keep teaching content updated with current hospital practices, patient experience standards, billing processes, and healthcare regulations.
• Participate in academic activities, workshops, seminars, student counselling, and institutional events.
• Maintain academic records and submit reports as required by the institute.

Key Subjects / Areas

• Hospital Front Office Operations
• Patient Registration & Appointment Management
• Admission & Discharge Procedures
• Hospital Billing & Cash Management
• Insurance & TPA Coordination
• Cashless & Reimbursement Processes
• Patient Experience & Patient Relations
• Customer Service in Healthcare
• Communication & Telephone Etiquette
• Complaint & Grievance Management
• Hospital Information System (HIS)
• Medical Records & Documentation
• Healthcare Ethics & Confidentiality
• Service Quality & Patient Satisfaction
• Hospital Administration Basics

Qualification

• Bachelors or Masters degree in Hospital Administration, Healthcare Management, Hospital Management, Healthcare Administration, or a relevant discipline.
• Candidates with qualifications in Healthcare Management with relevant experience may also be considered.

Experience

• 5-10 years of relevant experience in hospital front office, billing, patient experience, hospital administration, or healthcare operations.
• Prior teaching/training experience in an academic or healthcare institute will be preferred.
• Candidates with strong hospital industry experience and an interest in teaching may also be considered.