Deputy Manager - Service Support Management

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Retirement benefits

Flexi Benefits Plan

Educational expense reimbursement

Leave benefits

Job summary

Arthur J. Gallagher & Co. (AJG) seeks a senior professional to oversee technical advisory activities for customers, dealers, and sales teams. The role involves architecting solutions, leading demonstrations, and guiding project delivery across multiple teams.

You will supervise junior staff, manage resources, and ensure timely completion of initiatives while coordinating with senior management and clients. A strong emphasis on collaboration and strategic problem-solving is essential.

Qualifications

• Minimum 6 years of relevant experience.
• University degree or equivalent.
• Experience leading teams and projects.

Responsibilities

• Provide technical advice to customers, dealers, distributors and sales personnel.
• Provide technical data for product demonstrations and liaise between sales and technical staff.
• Architect solutions, conduct product demonstrations and contribute to proposals.
• Supervise professional staff and guide team members to achieve results.
• Allocate work and ensure delivery within defined timeframes.
• Interact with clients to negotiate and interpret information on projects.

Skills

People management

Project management

Leadership

Stakeholder mgmt

Education

University Degree

Job description

Responsibilities

• Professionals in this group provide technical advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
• Provide sales personnel with technical data necessary for the demonstration of products. Act as a liaison between sales personnel and technical staff.
• They are responsible for architecting solutions, conducting product demonstration and providing technical inputs towards proposals.
• Professionals at this level are experienced tech managers/managers and supervise professional level employees.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders and are involved in setting goals and objectives for team members for achievement of operational results, including application of knowledge to practical issues often relating to more than one functional area.
• Provides overall direction for complex activities - providing guidance and inputs for a medium size project or multiple small sized projects.
• They adapt to various communication styles and interpret non‑routine and conflicting information.
• They have good project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe. Interacts with internal and/or external clients to negotiate and interpret information on projects and unit operations.
• May consult with senior management.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 6 years prior relevant experience.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Educational expense reimbursement
• Annual Leave / Maternity & Paternity Leave / Additional paid ML, Mental Health Day

Other Benefits

• Employee Wellness Programs
• Training programs
• And more

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.