Senior Analyst – Operations Management

Earnmodes; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher in India is seeking professionals who can translate client feedback into actionable insights and improve customer loyalty. You will gather client input, analyze it, and share findings with internal teams, helping optimize services and support clients globally.

The role emphasizes collaboration, ongoing learning, and contributing to a culture that values purpose and inclusion. A university degree and 3+ years of relevant experience are expected.

Qualifications

• University Degree or equivalent experience and minimum 3 years of prior relevant experience.

Responsibilities

• Gather and evaluate client feedback and present insights to internal stakeholders.
• Assist junior professionals and build domain expertise with technical knowledge.
• Collaborate under moderate supervision to solve relatively complex problems using standard concepts.

Skills

Customer feedback analysis

Communication skills

Problem solving

Education

University degree or equivalent

Job description

Job Description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you’ll make an impact

Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization. They play a crucial role in creating customer loyalty and retention. Professionals are expected to be well-versed on the technical side of organization’s products/offerings and should be able to share insight and tips on how to use features and troubleshoot.

Professionals in this group work as contributed team member under very moderate supervision.
They build up on domain expertise along with technical skills.
They work on relatively complex problems using standard concepts and principles using their knowledge and judgement.
Professionals require certain level of work experience and assist the junior professionals.

About you

University Degree or equivalent experience and minimum 3 years of prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

Competitive compensation

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Why Work Here

The Gallagher Way

The Gallagher Way – the expectation of how business is conducted at Gallagher is just as relevant and meaningful today as it was 40 years ago.

The global workforce – regardless of how tenured the employee is at Gallagher – has a shared understanding of how it conducts business and treats colleagues.

It is a force that unites colleagues and lays out the expectations of oneself and of each other.

Growth for the Go-Getter

Gallagher is not for the wallflower. It’s for those who advocate for themselves and others, seize an opportunity, have an unquenchable thirst for knowledge and develop a strong case for new ideas.

This drive is what makes Gallagher what it is and has fueled its exponential growth.

Navigating the Future Together

Gallagher thrives at the crossroads of adaptability and accessibility, fostering a vibrant workspace where ingenuity meets guidance.

Our leaders are not distant figures but active mentors, who are as engaged as they are visionary ingrained in the journey of growth and stability.

They are not just guiding forces but accessible partners in crafting a future of change where potential meets opportunity.
Source: Company Career page