Deputy Manager - Insurance Operations

Marsh; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Marsh Risk, a Marsh business, seeks a Deputy Manager – Insurance Operations in Mumbai for a hybrid role requiring three days in office.

You will lead a team, drive process improvements, ensure service levels, and support client-facing brokers while coordinating with stakeholders and maintaining regulatory compliance.

Ideal candidates have 6+ years in insurance and 2+ years in people leadership, with excellent communication and facilitation skills; UK insurance experience is a plus.

Qualifications

• Overall experience of 6+ years in insurance and 2+ years in leading teams.
• Excellent communication and facilitation skills.
• Willingness to work in hybrid setup with three days in the office.
• UK insurance industry and process experience preferred.

Responsibilities

• Coordinate with stakeholders to develop training for the right audience.
• Build functional capability and conduct regular learning refreshers.
• Ensure adherence to monthly tests and performance metrics.
• Drive process improvements and staff forecasting to meet SLAs.
• Provide support to client-facing brokers and partners.

Job description

Job Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh Risk, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager – Insurance Operations (Grade D1)

We’re seeking a Deputy Manager – Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. They must coordinate with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.

We will count on you to:

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure adherence to monthly tests to evaluate colleagues at regular interval
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
• Develop and identify problem areas in process and develop preventive measures
• Determines best method and channel to address various training needs.
• Ensure adherence to performance matrix
• Drive team performance and delivery quality results
• Maintain business SLA and quality needs of the process
• Ensure adherence of self and team to RTO expectation
• Highlight process challenges in a timely manner
• Maintain staffing and forecasting needs of process
• Identify opportunities of learning in process and tag preventive measures
• Analyze root cause of issue and form action plans.
• Ensure conflicts if any, are resolved
• Provide administrative and technical support to client-facing brokers, and provide support to clients

Compliance, Regulatory and Procedural Responsibilities:

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have:

• Overall experience of 6+ years & 2+ years of experience in leading team and people management
• Preferred - UK insurance industry and process experience
• Excellent communication skills
• Good Facilitation skills
• Ideate and identify opportunities
• Willingness to work in both shifts: 12pm – 9pm or 1pm – 10pm shift (Should be flexible as per business requirement)

What makes you stand out?

• Excellent Program Management skills
• Experience in designing development programs
• High expertise in facilitating development programs
• High attention to detail
• Any Insurance related certification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.