Manager - Insurance Operations

Marsh Mclennan Agency; Mumbai; Hybride; INR 1 500 000 - 3 000 000; Plein temps

Résumé du poste

Marsh McLennan Agency in Mumbai is seeking a Manager - Insurance Operations (Grade D2) to lead a diverse insurance operations team. The role combines process improvement, knowledge management, and regulatory compliance within a hybrid office setup requiring three in-office days per week.

You will work with senior leaders to develop content for process efficiencies, identify learning gaps, and drive performance against service levels while managing staffing and forecasts in a dynamic service

Qualifications

• Overall experience of 6+ years and 2+ years in leading teams and people management.
• Preferred US insurance industry and process experience.
• Excellent communication skills.
• Good facilitation skills.
• Ideate and identify opportunities.
• Willingness to work in shifts: 6:30am-3:30pm, 2:30pm-? and 6:30pm-3:30am (flexible as per business requirement).

Responsabilités

• Be an integral part of the team, build and transition functional capability to the service centre, address knowledge queries, and conduct regular refreshers to check retention.
• Ensure adherence to monthly tests to evaluate colleagues.
• Identify best practices and tailor them to Marsh needs.
• Support senior leaders in developing content and execution strategy for process efficiencies.
• Develop and identify problem areas in processes and implement preventive measures.
• Determine best method and channel for training needs.
• Ensure adherence to performance metrics and drive team performance.
• Maintain staffing and forecasting needs of the process.
• Analyze root causes and implement action plans.
• Resolve conflicts as needed.
• Ensure compliance with regulatory and procedural requirements.

Description du poste

Company : Marsh McLennan Agency Description : We are seeking a talented individual to join our Insurance Operations team at MMA, a Marsh business.

This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager - Insurance Operations (Grade D2)

We're seeking a Manager - Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role.

We will count on you to :

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure adherence to monthly tests to evaluate colleagues a regular interval
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
• Develop and identify problem areas in process and develop preventive measures
• Determines best method and channel to address various training needs.
• Ensure adherence to performance matrix
• Drive team performance and delivery quality results
• Maintain business SLA and quality needs of the process
• Ensure adherence of self and team to RTO expectation
• Highlight process challenges in a timely manner
• Maintain staffing and forecasting needs of process
• Identify opportunities of learning in process and tag preventive measures
• Analyze root cause of issue and form action plans.
• Ensure conflicts if any, are resolved

Compliance, Regulatory and Procedural Responsibilities :

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately.
• Recognizes how own actions impact on compliance

What you need to have :

Overall experience of 6+ years & 2+ years of experience in leading team and people management

Preferred - US insurance industry and process experience

Excellent communication skills

Good Facilitation skills

Ideate and identify opportunities

Willingness to work in both shifts: 6.30am - 3.30pm, 2.30pm to **pm & 6:30pm to 3:30am shift (Should be flexible as per business requirement)

What makes you stand out?

• Excellent Program Management skills
• Experience in designing development programs
• High expertise in facilitating development programs
• High attention to detail
• Being competent in one of the Marsh US processes
• Any Insurance related certification

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one standard "anchor day" per week on which their full team will be together in person.