Deputy Manager - Finance

Axis Max Life Insurance; Gurugram District; Remote; INR 1,400,000 - 2,100,000; Full time

Job summary

Axis Max Life Insurance Limited is seeking a Dy Manager in Gurgaon to lead the Distributions Service Delivery & Operations function within Finance. You will shape governance, drive process improvements, and ensure regulatory compliance while aligning with business goals.

The role emphasizes automation, data analytics, and stakeholder collaboration across Compliance, Finance, and Operations. You will build BRDs, dashboards, and MIS outputs, mentor teams, monitor SLAs, and push continuous

Qualifications

• Graduate/Postgraduate in Operations Management, Business Administration, or related field.
• 6-8 years of prior experience in a team and process management role within a large, complex organization.
• Proven track record of leading projects and digital transformation initiatives.
• Demonstrated success in managing high volume operations processes.
• Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.
• Experience in stakeholder management, compliances, internal & external audits

Responsibilities

• Own and manage distribution onboarding and service-related operational journeys, ensuring accuracy, compliance, TAT and quality.
• Understand business requirements and translate them into clear BRDs, process flows, functional requirements and acceptance criteria.
• Prepare test strategy, test cases and test scenarios; coordinate UAT, defect tracking, retesting and production readiness/sign-off.
• Work closely with Business, Distribution, Technology, Operations and other stakeholders to resolve process/system issues.
• Identify process gaps, recurring manual activities and control weaknesses; recommend simplification and digitization opportunities.
• Drive smart automation using VBA, Excel, Python or other suitable tools to reduce manual intervention and improve operational efficiency.
• Build and maintain MIS, dashboards, trackers and analytical outputs using advanced Excel capabilities.
• Perform data analysis, reconciliation, validation and root-cause analysis to support operational decision-making.
• Manage team deliverables, allocate work, monitor productivity and quality, coach team members and build a strong ownership culture.
• Prepare management updates, highlight risks/issues, track action items and ensure timely closure of deliverables.
• Support continuous improvement initiatives and standardization of SOPs, controls and operating processes.

Skills

Stakeholder management

Team leadership

Analytical thinking

Problem-solving

Process improvement

Change management

Project management

Strategic thinking

Data analysis

Cross-functional collaboration

Education

Graduate/Postgraduate in Operations Management, Business Administration, or related field

Tools

Excel

VBA

Python

Job description

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited(“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Dy Manager

Finance Function Distributions Service Delivery & Operations

Chief Manager / AVP Band 5

90-C, Gurgaon / DLF Sqr Team size (D/I)

IC

JOB SUMMARY:

Responsible for managing the Distributions Service Delivery & Operations function. This role involves strategic leadership, operational oversight, stakeholder management, compliance and process optimization. The candidate will drive initiatives to enhance distributions service and delivery quality, ensure regulatory compliance, and contribute to business efficiency.

Key Responsibilities:

• Own and manage distribution onboarding and service-related operational journeys, ensuring accuracy, compliance, TAT and quality.
• Understand business requirements and translate them into clear BRDs, process flows, functional requirements and acceptance criteria.
• Prepare test strategy, test cases and test scenarios; coordinate UAT, defect tracking, retesting and production readiness/sign-off.
• Work closely with Business, Distribution, Technology, Operations and other stakeholders to resolve process/system issues.
• Identify process gaps, recurring manual activities and control weaknesses; recommend simplification and digitization opportunities.
• Drive smart automation using VBA, Excel, Python or other suitable tools to reduce manual intervention and improve operational efficiency.
• Build and maintain MIS, dashboards, trackers and analytical outputs using advanced Excel capabilities.
• Perform data analysis, reconciliation, validation and root-cause analysis to support operational decision-making.
• Manage team deliverables, allocate work, monitor productivity and quality, coach team members and build a strong ownership culture.
• Prepare management updates, highlight risks/issues, track action items and ensure timely closure of deliverables.
• Support continuous improvement initiatives and standardization of SOPs, controls and operating processes.
• Business Requirement Gathering, BRD Preparation & Process Documentation
• Advanced Excel, MIS Reporting & Data Analytics
• Life Insurance, Distribution Operations & Seller Onboarding
• Process Management, Operational Controls & Continuous Improvement
• Strong Analytical, Problem-Solving & Root Cause Analysis Skills
• Stakeholder Management & Cross-Functional Collaboration
• Team Leadership, People Development & Escalation Management
• Strategic Thinking with Strong Operational Acumen
• Team Player with a Collaborative and Growth Mindset

Measures of Success

1. Achievement of business SLA targets, operational KPIs, and committed timelines.
2. Improvement in onboarding TAT, quality, and First-Time-Right (FTR) percentage.
3. Reduction in manual effort through process simplification, digitization, and automation.
4. Timely and high-quality delivery of BRDs, testing, UAT, and technology initiatives.
5. Effective resolution of operational issues, defects, risks, and stakeholder escalations.
6. Improved MIS accuracy, data quality, and operational control effectiveness.
7. Strong adherence to internal policies, regulatory requirements, and audit standards.
8. High team productivity, capability development, performance management, and risk governance.
9. Positive stakeholder feedback, strong collaboration, and minimal escalations.
10. Regular leadership reviews with actionable insights, trend analysis, and continuous improvement initiatives

Key Relationships (Internal)

• Compliance & Legal Team
• Finance Team
• Operations Team
• Internal Audit Team

Key Relationships (External)

• Agents / Sellers
• Regulatory Authorities

Educational Background:

• Graduate/Postgraduate in Operations Management, Business Administration, or related field.

Experience:

• 6-8 years of prior experience in a team and process management role within a large, complex organization
• Proven track record of leading projects and digital transformation initiatives.
• Demonstrated success in managing high volume operations processes.
• Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.
• Experience in stakeholder management, compliances, internal & external audits