Deputy Manager - Field Sales - Kolkata

Tradeindia; Dum Dum, Diamond Harbour, Howrah; On-site; INR 350,000 - 550,000; Full time

Job summary

Tradeindia is seeking a Client Relationship Manager to handle client servicing, relationship management, and renewals in a fast-paced environment. You will maintain CRM records, provide ROI insights, and collaborate with internal teams to tailor offerings for clients.

The role emphasizes proactive client engagement, renewal management and opportunities to upsell with cross-sell options, ensuring high retention and revenue contribution.

Qualifications

• Maintaining accurate records of client interactions, renewals and account activities in CRM.
• Sharing regular updates and reports on client feedback, account health, retention rates and revenue contribution.
• Strong communication and negotiation skills; capable of key account management.

Responsibilities

• Client Servicing & Relationship Management: act as the primary contact for assigned clients.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction.
• Understand client goals and suggest relevant solutions to achieve better results.
• Share product/service updates and add-ons to keep clients informed.
• Retention & Renewals: drive timely contract renewals and minimize churn.
• Upselling & Cross-Selling: identify opportunities to expand client engagement.
• Collaboration & Reporting: coordinate with support, operations and product teams to resolve queries.

Skills

Client Servicing

Relationship Management

Communication Skills

Negotiation

CRM

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills:

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals