Deputy Manager - Aftersales, NMIPL

Nissan Motor Iberica SA; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nissan Motor Iberica SA seeks an experienced operations leader to optimize body shop efficiency and revenue through strategic supplier management across the dealer network. You will drive improvements in paint processes and repair quality while leading digital estimation and AI-powered initiatives.

You will also strengthen dealer capabilities with targeted training, manage relationships with paint suppliers, insurers and RSA providers, and monitor performance through dashboards and quarterly

Qualifications

• Diploma or BE in Mechanical/Automobile with strong hands-on knowledge of body shop processes.
• Experience in OEM Aftersales operations and dealer network management.
• Advanced MS Office skills including Excel and PowerPoint.

Responsibilities

• Improve body shop efficiency and Revenue Supplier management across dealers.
• Lead innovations, including AI-based digital estimation and AI dashboards.
• Manage paint company relationships, ORC reconciliation and vendor coordination.
• Ensure adherence to repair quality and paint process quality; monitor rework and quality audits.
• Enhance dealer manpower skills through targeted training and control.

Skills

Leadership

Vendor management

AI/dashboards

MS Office

Aftermarket operations

Excel

PowerPoint

Education

Diploma / BE - Mechanical, Automobile

Tools

Excel

PowerPoint

Job description

JOB PURPOSE Improving body shop efficiency with Revenue Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc. Lead Innovations in Body shop to improve efficiency like AI etc. Ensure adherence to repair quality & paint process quality Enhance dealer manpower skill and capability through training and control

Responsibilities

1. Body & Paint revenue growth Drive B&P workshop inflow growth across dealer network BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team. Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions. Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations. PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews. Quarterly Review with vendors for ORC Reconciliation and Improvement of Business. Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
2. Lead Innovations: Digital estimation through Artificial Intelligence Enhancement of AI system for new innovative services Monitoring and improving of AI estimates through AI Dashboard for AI Penetration & Revenue Meeting with vendors to address the dealer concerns. New Model integration in system Review with weak dealers along with Field team
3. Paint Company Management (including Paint Drop Shipment) Manage strategic relationships with paint companies and allied vendors Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network Conversions of dealers in paint Drop Shipment Execution of Paint Orders from Ware house.
4. Ensure adherence to repair quality & paint process quality Improve repair quality and first-time-right ratio. Monitor Rework percentage, Quality audit scores Conduct technical audits and process gap analysis. Ensure proper usage of Repair tools & equipment Support implementation of advanced repair techniques.
5. Enhance dealer manpower skill and capability through training and control Identify technical skill gaps across dealer manpower Prepare annual training roadmap Monitor training effectiveness Drive adoption of new repair technologies and innovation
6. Collaboration with Insurance Companies Build strong coordination with insurance companies and surveyors Support dealers in accident business generation activities Target Finalization and monitoring. Dealer dispersion management. Coordinate with NRFSI to launch the new schemes & channel partners for better coverage. Arranging the steering committee with Insurance Partners for Quarterly Review
7. Road Side Assistance Drive Roadside Assistance (RSA) business performance across the dealer network Monitor RSA penetration, vendor performance, customer experience, claim processes Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes Finalization RSA Retail prices and schemes RSA Payment execution monthly. Monthly meeting with vendor for customer concern addressal and improvement action plan. Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

Educational Qualifications

Diploma / BE - Mechanical, Automobile or equivalent Sound experience on Body & Paint Operations and Insurance claim management Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Min 8+ years of experience in OEM Aftersales operations in HO Should have good understanding on dealer aftersales processes. Should have sound knowledge of business & marketing Gurugram Haryāna India Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.