Deputy Manager - Aftersales, NMIPL

Nissan Motor Iberica SA; Gurgaon; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Nissan Motor Iberica SA in Gurgaon seeks a Deputy Manager - Aftersales to drive revenue growth in Body & Paint operations and manage insurer relationships. The role requires extensive OEM Aftersales experience and leadership in dealer training and process improvements.

Responsibilities include steering BP inflow, monitoring ORC, leading AI-enabled estimations, and coordinating with paint suppliers to ensure high repair quality and timely delivery.

Qualifications

• Must have sound experience on Body & Paint Operations and Insurance claim management.
• Advanced level skill on Microsoft Office – Excel, Word, PowerPoint.
• 8+ years of experience in OEM Aftersales operations in HO.

Responsibilities

• Improve body shop revenue growth across dealer network and monitor BP Repair Order & Parts/BPRO performance.
• Lead innovations in body shop, including AI-based estimations and digital tools.
• Manage relationships with paint suppliers and insurance partners to optimize pricing and service quality.
• Ensure adherence to repair quality and paint process quality, reduce rework, and implement advanced repair techniques.
• Identify technical skill gaps across dealer manpower and drive annual training roadmap.

Skills

Body & Paint Operations

Insurance Claim Management

Microsoft Office

OEM Aftersales

Dealer Aftersales Processes

Education

Diploma / BE - Mechanical, Automobile

Tools

Excel

Word

PowerPoint

Job description

## Deputy Manager - Aftersales, NMIPLApplylocations: Gurgaon - NMIPLtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: June 30, 2026 (9 days left to apply)job requisition id: R00201092**JOB PURPOSE*** Improving body shop efficiency with Revenue* Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.* Lead Innovations in Body shop to improve efficiency like AI etc.* Ensure adherence to repair quality & paint process quality* Enhance dealer manpower skill and capability through training and controlResponsibilities:1. Body & Paint revenue growth* Drive B&P workshop inflow growth across dealer network* BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.* Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.* Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.* PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.* Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.* Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.2. Lead Innovations: Digital estimation through Artificial Intelligence* Enhancement of AI system for new innovative services* Monitoring and improving of AI estimates through AI* Dashboard for AI Penetration & Revenue* Meeting with vendors to address the dealer concerns.* New Model integration in system* Review with weak dealers along with Field team3. Paint Company Management (including Paint Drop Shipment)* Manage strategic relationships with paint companies and allied vendors* Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network* Conversions of dealers in paint Drop Shipment* Execution of Paint Orders from Ware house.4. Ensure adherence to repair quality & paint process quality* Improve repair quality and first-time-right ratio.* Monitor Rework percentage, Quality audit scores* Conduct technical audits and process gap analysis.* Ensure proper usage of Repair tools & equipment* Support implementation of advanced repair techniques.5. Enhance dealer manpower skill and capability through training and control* Identify technical skill gaps across dealer manpower* Prepare annual training roadmap* Monitor training effectiveness* Drive adoption of new repair technologies and innovation6. Collaboration with Insurance Companies* Build strong coordination with insurance companies and surveyors* Support dealers in accident business generation activities* Target Finalization and monitoring. Dealer dispersion management.* Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.* Arranging the steering committee with Insurance Partners for Quarterly Review7. Road Side Assistance* Drive Roadside Assistance (RSA) business performance across the dealer network* Monitor RSA penetration, vendor performance, customer experience, claim processes* Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes* Finalization RSA Retail prices and schemes* RSA Payment execution monthly.* Monthly meeting with vendor for customer concern addressal and improvement action plan.* Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns# EDUCATIONAL QUALIFICATIONSDiploma / BE - Mechanical, Automobile or equivalentSound experience on Body & Paint Operations and Insurance claim managementMust have advanced level skill on Microsoft Office – Excel, word, PowerPoint,Min 8+ years of experience in OEM Aftersales operations in HOShould have good understanding on dealer aftersales processes.Should have sound knowledge of business & marketingGurugram Haryāna India