Deputy Manager

Nivabupa; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nivabupa in Bengaluru is seeking an experienced customer service and operations professional for a permanent role. The candidate will lead servicing for B2B & B2C partners, interact with business teams, and coordinate with operations and claims to ensure timely, accurate customer service delivery.

The role requires 6-8 years of relevant experience in customer service/operations, preferably in insurance/TPA/broker, with strong MS Office skills and fluency in English and Hindi, both written and

Qualifications

• Graduate/Post Graduate—Finance/Operations/Insurance.
• Knowledge of MS Office.
• Good communication skills in English and Hindi, both verbal and written.
• Knowledge about industry standards related to customer services and delivery.

Responsibilities

• Monitor servicing for B2B & B2C Partners and ensure timely handling of customer requests.
• Interact with business teams and partners to align service delivery.
• Collaborate with operations and claims to meet customer requirements.
• Monitor daily servicing requests, responses and endorsements.
• Identify gaps and drive corrective actions to meet customer demands.
• Visit B2B/B2B2C customers to strengthen relationships.
• Prepare Business Requirements/Change Requests with operations for system needs.
• Follow up with cross-functional teams for quick resolution.
• Ensure end-to-end resolution of customer concerns.

Skills

MS Office

English & Hindi communication

Education

Graduate/PG in Finance/Operations/Insurance

Job description

Permanent

Job Description

Primary Role Description

The job holder would be responsible for:

• Monitoring servicing for B2B & B2C Partners
• Closely interacting with B2B & B2C Partners and business team.
• Closely working with the operations and claims to ensure the customer requirement istimely taken care.
• Monitoring of daily servicing requests, responses and endorsement.
• Identifying loopholes and taking corrective actions to meet customer demands
• Visiting the B2B2 customers on weekly basis to strengthen relationships
• Structuring the Group service model according to the customer expectations andfeedback, ensuring the commitments are met.
• Conducting regular governance call and onsite meetings with B2B- B2B2C customers,partners & Sales to handle concerns and orient the process & close gaps.
• Preparation of Business Requirement document/Change Request with help of operationsand change delivery group for system development as per business needs.
• Aggressive follow up with the cross functional team for quick resolution
• End to end resolution of customer concerns

Key Requirements – Education & Certificates

Graduate/Post Graduate—Finance/Operations/Insurance

Knowledge of MS office

Good Communication skills in English and Hindi, both verbal and written

Knowledge about the industry standards related to customer services and a thoroughunderstanding of relevant processed in reference to customer service and delivery

Key Requirements - Experience & Skills

Minimum 6-8 years of relevant experience in customer service, operations preferably ininsurance/TPA/Broker