Deputy Duty Manager

Drlogy; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Drlogy in Ahmedabad is seeking a Deputy Duty Manager to supervise daily hospital operations and coordinate multi-department activities to ensure service excellence.

You will support the Duty Manager in maintaining smooth facility operations, managing escalations, and ensuring adherence to SOPs. The role focuses on operations, leadership, and daily performance reporting.

Qualifications

• 5-10 years of experience in hospital operations or facilities management.
• Graduate or MBA with hospital administration preferred.
• Open to all genders and candidates based in India.

Responsibilities

• Assist in overseeing day-to-day operational activities across departments.
• Monitor service quality and operational efficiency.
• Coordinate with clinical and non-clinical departments for smooth functioning.
• Handle operational escalations and service-related issues.
• Ensure adherence to organizational policies and SOPs.
• Monitor patient and customer satisfaction standards.
• Support manpower allocation and shift coordination.
• Prepare daily operational summaries and MIS reports.
• Train and guide operational staff as required.
• Escalate critical operational issues to senior management.

Skills

Law

Daily Operations

Operations

Leadership

Education

Graduate/MBA (Hospital Administration preferred)

Job description

Job Requirements

Experience: 5 - 10 Years Experience

Education:

• Graduate/MBA (Hospital Administration preferred)

All Gender

Vacancy: 1

Last Date to Apply: 01, March 2027

Job Role

Work Location: Ahmedabad

Work Mode: Work From Office

Department: Hospital Operations / Facility Management

Role: Deputy Duty Manager

Employment type: Full time

Key Skills

• Law
• Daily Operations
• Operations
• Leadership

Preference Languages

Any Language

Job Description

The Deputy Duty Manager is responsible for supervising daily operations, coordinating departmental activities, ensuring service excellence, resolving operational issues, and supporting the Duty Manager in maintaining smooth facility operations.

Roles and Responsibilities:

• Assist in overseeing day-to-day operational activities across departments.
• Monitor service quality and operational efficiency.
• Coordinate with clinical and non-clinical departments for smooth functioning.
• Handle operational escalations and service-related issues.
• Ensure adherence to organizational policies and SOPs.
• Monitor patient and customer satisfaction standards.
• Support manpower allocation and shift coordination.
• Conduct operational rounds and inspections.
• Coordinate emergency response and incident management activities.
• Maintain operational records and reports.
• Support quality-improvement and compliance initiatives.
• Ensure facility readiness and service availability.
• Coordinate with housekeeping, security, engineering, and support services.
• Assist in implementing process-improvement projects.
• Support audits, inspections, and accreditation requirements.
• Prepare daily operational summaries and MIS reports.
• Train and guide operational staff as required.
• Escalate critical operational issues to senior management.
• Perform additional duties assigned by the Duty Manager or Operations Head.