Deputy Medical Superintendent

Sterling Addlife; Ahmedabad District; On-site; INR 1,200,000 - 2,800,000; Full time

Job summary

Sterling Addlife is seeking a seasoned Hospital Administrator to lead operations across departments, ensure NABH-aligned practices, and drive patient-first initiatives. You will optimize processes, oversee financial dashboards, and mentor a diverse admin team to sustain service excellence.

The role requires a strategic leader with deep knowledge of Indian healthcare, regulatory compliance, and payer processes, ensuring high-quality patient care and efficient operations.

Qualifications

• Master’s degree in Hospital Administration (MHA) or MBA in Healthcare Management.
• MBBS/BDS with administrative postgraduate qualifications preferred.
• Minimum 7–10 years in hospital operations with 3–5 years in leadership in NABH-accredited hospital.

Responsibilities

• Oversee daily hospital operations ensuring cohesive departments and compliance with policies.
• Streamline patient journey from admission to discharge for a frictionless experience.
• Develop strategies to reduce turnaround times and improve productivity.
• Review daily financial dashboards and monitor KPIs for revenue trends and expenses.
• Lead patient-first culture and manage grievance redressal to maintain trust.
• Mentor a multidisciplinary administrative team and maintain regulatory alignment.

Skills

Analytical prowress

Leadership

Resilience

Industry knowledge

Regulatory liaison

Education

MHA

MBA in Healthcare Management

MBBS with admin qualifications

Job description

Key Responsibilities

1. Hospital Administration & Operational Excellence

• Operational Oversight: Manage daily hospital operations to ensure all departments function cohesively and adhere to institutional policies and healthcare regulations.
• Patient Journey Management: Streamline the end-to-end patient experience—from admission and clinical consultation to billing and discharge—ensuring a frictionless process.
• Efficiency Strategies: Develop and execute operational strategies aimed at reducing turnaround times (TAT) and enhancing overall hospital productivity.

2. Financial Acumen & Business Performance

• Dashboard Monitoring: Review daily financial dashboards and track KPIs to monitor revenue trends and departmental expenses.
• Revenue Optimization: Drive business growth by analyzing and optimizing conversion rates from Outpatient (OP) consultations to ancillary services (Lab, Radiology, and Pharmacy).
• Cost Management: Identify leakage points and implement cost-control measures to improve the unit’s bottom line without compromising care quality.
• Reporting: Synthesize complex data into actionable financial reports for senior management.

3. Patient Service & Experience Excellence

• Service Culture: Lead the "Patient First" initiative, fostering a culture of empathy and excellence across all touchpoints.
• Grievance Redressal: Act as the escalation point for patient feedback, ensuring timely resolution of grievances to maintain high trust levels.
• Ancillary Services: Oversee non-clinical support functions, including Food & B F and housekeeping, to ensure stringent hygiene and quality standards.
• Metric Tracking: Monitor Net Promoter Scores (NPS) and patient satisfaction surveys to drive continuous service improvements.

4. Stakeholder Relations & Team Leadership

• Regulatory Liaison: Maintain professional relationships with government authorities and local regulatory bodies to ensure the unit remains compliant with all healthcare laws.
• Clinical Engagement: Nurture strong professional ties with doctors and nursing staff to ensure alignment between administrative goals and clinical needs.
• Team Development: Mentor and lead a diverse administrative team, fostering a high-performance work environment built on collaboration.

Qualifications & Required Skills

• Education: Master’s degree in Hospital Administration (MHA), MBA in Healthcare Management, or a related field.
  • A Medical degree (MBBS/BDS) with administrative postgraduate qualifications is preferred.
• Experience: * Proven track record in a senior administrative or deputy role within a NABH-accredited hospital.
• Core Competencies:
  • Analytical Prowess: Ability to interpret financial data and operational metrics.
  • Leadership: Exceptional interpersonal skills with the ability to manage multidisciplinary teams.
  • Resilience: High emotional intelligence and the ability to make critical decisions under pressure.
  • Industry Knowledge: Deep understanding of the Indian healthcare landscape, insurance/TPA processes, and patient safety standards.

Desired Profile

Sector Experience: Minimum of 7–10 years of experience in hospital operations, with at least 3–5 years in a leadership or deputy role within a large-scale multispecialty hospital.

Accreditation Knowledge: Hands‑on experience with NABH standards, ensuring the facility is always audit-ready.