Deputy Area Manager - Debt Management Services - Rural

Bajaj Finserv Limited; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to lead delinquency resolution, visit customers, and recover overdue payments while maintaining client relationships.

You will monitor performance, allocate cases, ensure legal compliance during repossessions, and manage a team of collection officers to achieve targets. Proficiency in Excel and daily risk reporting are required.

Qualifications

• Achieve collections targets by visiting customers/agencies.
• Maintain accurate records of customer interactions and transactions.
• Daily tracking of team performance and DRR.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against parameters and provide updates.
• Ensure legal guidelines are complied with during repossessing.
• Allocate cases and manage a team of collection officers.
• Develop strategies to improve collection rates and manage risks.

Skills

Excel proficiency

Debt collection

Tools

MS Excel

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO''s.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO''s.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.