Department Manager

Croma; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Croma in Ahmedabad is seeking a retail store professional to drive sales, manage stock, and ensure top-notch customer service. The role emphasizes merchandising, inventory control, and execution of marketing initiatives to boost store performance.

The candidate will lead a team, implement plans, train staff, and help maintain the company culture while meeting growth targets for the store.

Responsibilities

• Achieve department targets.
• Analyze sales figures and forecast future sales to maximize profits.
• Achieve KPIs: sales, gross margin, net margin and marketing funds.
• Ensure attractive merchandise display and overall layout.
• Provide seamless customer service orientation among store employees.
• Implement marketing plans; catalogue, flyers and e-commerce.
• Understand customer needs and fulfill gaps with optimal solutions.
• Ensure stock replenishment.
• Develop subordinates professionally and personally.
• Cultivate and maintain company culture through teamwork and achievement of targets.
• Execute marketing plans for store promotions and events.
• Oversee inventory, handle damaged/defective goods processing.
• Monitor trade-in products and manage inventory & disposal logistics.
• Resolve customer complaints; follow up with relevant departments.
• Motivate store team to increase sales and efficiency.
• Train staff on required products.

Job description

Job Description

• This job is provided by apna.co Responsible for achievement of the department targets.
• To strategize to reduce shrinkages for the concerned department.
• Analyzing sales figures interpreting information and forecasting future sales volumes to maximize profits;
• Achieving Key performance indicator targets (KPIs); sales, gross margin, net margin and marketing funds.
• To ensure attractive merchandise display & over all layout.
• To create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
• Implementation of marketing plans; catalogue, flyers and e-commerce
• To understand customer needs and fulfill need gaps by suggesting the most optimal solution.
• To ensure stock replenishment.
• To facilitate the professional & personal development of the subordinates.
• To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
• To ensure attractive merchandise display & over all layout.
• Implementation of marketing plans; catalogue, flyers and e-commerce
• To execute marketing plans effectively for the store and drive sales promotion initiatives, events for the store.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• Ensuring customer complaints are solved. Follow up with the concern department.
• To facilitate the professional & personal development of the subordinates.
• To manage and motivate he store team to increase sales and ensure efficiency.
• Responsible for training of staff on required products.