Delivery Operations Executive - Academic Program Coordination

Larsen & Toubro Ltd; Faridabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Larsen & Toubro Ltd. is seeking a Delivery Operations Executive to oversee the operational execution of College Connect programs and ensure seamless course delivery across partner institutions in Delhi/ Faridabad.

The role involves managing student data, supervising delivery operations, coordinating with Trainers, SMEs, college SPOCs, and other teams, and driving efficiency and high standards in program delivery.

Qualifications

• Bachelor’s degree in Engineering, Management, or related field.
• Experience in program delivery operations or EdTech program management.
• Familiarity with LMS, MS Excel, and data tracking tools.
• Strong communication, coordination, and organizational skills.

Responsibilities

• Oversee student data validation, onboarding, batch creation, and LMS data management, ensuring accuracy and compliance.
• Monitor student engagement metrics such as attendance, learning progress, and assessment performance, and provide timely insights to stakeholders.
• Act as the primary operational contact for delivery-related queries and coordinate with Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams.
• Plan and manage session scheduling, calendar coordination, delivery tracking, and feedback collection for ongoing programs.
• Manage assessment operations and QBMS activities, including question bank management, assessment scheduling, and report generation.
• Ensure delivery readiness by coordinating with academic, operations, and technology teams prior to program commencement.
• Monitor program execution and resolve operational challenges during live delivery to ensure smooth learner experience.
• Prepare operational reports and dashboards on program performance, learner engagement, and delivery effectiveness.
• Drive continuous process improvements by identifying operational gaps and recommending efficiency enhancements.
• Support leadership in maintaining high delivery standards across multiple colleges and programs.

Skills

Program delivery ops

Academic coordination

EdTech program management

LMS familiarity

MS Excel

Stakeholder management

Education

Bachelor’s degree in Engineering, Management, or related field

Tools

LMS

Job description

Delivery Operations Executive

The Delivery & Operations role is responsible for overseeing the operational execution of College Connect programs, ensuring seamless coordination of course delivery across partner institutions. The role involves managing student data, supervising delivery operations, coordinating with multiple stakeholders, and ensuring that programs are executed efficiently while maintaining high operational standards.

Key Responsibilities

• Oversee student data validation, onboarding processes, batch creation, and LMS data management , ensuring accuracy and compliance.
• Monitor student engagement metrics such as attendance, learning progress, and assessment performance, and provide timely insights to stakeholders.
• Act as the primary operational contact for delivery-related queries and coordinate with internal and external stakeholders including Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams.
• Plan and manage session scheduling, calendar coordination, delivery tracking, and feedback collection for ongoing programs.
• Manage assessment operations and QBMS activities , including question bank management, assessment scheduling, and report generation.
• Ensure delivery readiness by coordinating with academic, operations, and technology teams prior to program commencement.
• Monitor program execution and resolve operational challenges during live delivery to ensure smooth learner experience.
• Prepare operational reports and dashboards on program performance, learner engagement, and delivery effectiveness.
• Drive continuous process improvements by identifying operational gaps and recommending efficiency enhancements.
• Support leadership in maintaining high delivery standards across multiple colleges and programs .

Educational Qualifications

Bachelor’s degree in Engineering, Management, or related field

Skills & Competencies

• Strong experience in program delivery operations, academic coordination, or EdTech program management
• Familiarity with Learning Management Systems (LMS), MS Excel, and data tracking tools
• Ability to manage multiple stakeholders and large-scale academic program operations
• Strong communication, coordination, and organizational skills

Location

Delhi, Faridabad