Delivery Lead Associate Director

Accenture in India; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture in India invites an experienced Delivery Lead Associate Director to drive workforce services, process design and data management across client programs. You will oversee large teams, coordinate with senior client stakeholders, and shape HR operations with a focus on efficiency and automation.

The role requires 18–28 years of experience, a graduation, and strong knowledge of HR systems like ServiceNow, SAP SuccessFactors, ADP or Oracle.

Qualifications

• Graduation is required; postgrad/MBA preferred.
• 18–28 years of experience in delivery or HR operations.
• Proven client management and leadership skills.
• Strong written and verbal communication and problem solving.
• Understanding of HR data processes and automation tools.

Responsibilities

• Proactively manage delivery for large enterprise client programs.
• Lead and mentor large teams; coordinate with senior client stakeholders.
• Design and optimize employee data processes using standard tools.
• Drive process improvements, automation, and cost efficiency.
• Manage shifts and operate in a fast-paced, high-pressure environment.

Skills

Client management

Team leadership

Problem solving

Communication

Decision making

Education

Any Graduation

Tools

ServiceNow

SAP SuccessFactors

ADP

Oracle

Job description

Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Lead Associate Director
Qualifications:Any Graduation
Years of Experience:18 to 28 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The role focuses on improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs. Employee Services primarily involve query and case management related to Talent Acquisition, Payroll, Compensation & Benefits, Learning & Development, Workforce Administration, and Employee Support. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

• Any graduation degree – Prefer Post Grad/MBA
• Approximately 20 years of experience.
• Client management/handling skills – 3rd party clients (not internal GCC)
• Ability to perform under pressure.
• Prior knowledge of T&HR outsourcing, metrics, transition
• Strong teamwork skills.
• Commitment to quality.
• Effective written and verbal communication.
• Problem-solving capabilities. The individual in this role should demonstrate a solid understanding of business fundamentals and decision-making processes, applying functional expertise in areas such as HR Business Partnering, Finance, or Business Operations to directly impact business results and support organizational goals. Roles and Responsibilities:
• Proactively identify, define, and solve complex problems that influence business direction or work efforts, requiring in-depth knowledge of Accenture.
• Develop and execute strategies to achieve key business objectives within the area of responsibility.
• Engage with senior management at clients and within Accenture, involving negotiation or influence on critical matters.
• Exercise wide latitude in decision-making and determining objectives and approaches for critical assignments.
• Make decisions with significant and lasting impacts beyond own responsibility.
• Manage large, complex teams or work efforts, or operate as an individual contributor at senior levels.
• The role may require working in rotational shifts.
• Working knowledge of ServiceNow, SAP SuccessFactors, ADP, and Oracle is required.
• Focus on Agentic/AI/Automation