Delivery Co-ordinator

NTT DATA BUSINESS SOLUTIONS; Pune District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS seeks a SAP PMO/Delivery Coordinator in Pune to coordinate safeguarding calls, monitor delivery milestones, and drive onboarding across L1/L2/SME teams. You will manage governance meetings, create reports, and ensure compliance and security requirements are met.

Ideal candidates have 3–4 years in SAP delivery coordination, strong stakeholder management, and experience with SAP onboarding processes.

Qualifications

• 3–4 years of experience in SAP PMO, Service Delivery, or Delivery Coordination.
• Good understanding of SAP support environments and L1/L2/SME delivery models.
• Strong stakeholder management, reporting, coordination and follow-up skills.
• Exposure to SAP onboarding, customer governance, security and compliance processes.

Responsibilities

• Coordinate SAP safeguarding calls, RAG reviews and governance meetings.
• Track delivery milestones, risks, dependencies, and actions via Safeguarding Checklists and Risk Registers.
• Drive SAP consultant onboarding with GSM Team for documentation, provisioning and deployment readiness.
• Coordinate with L1/L2/SME, Basis, Security and Monitoring teams for onboarding and delivery needs.
• Prepare weekly SAP delivery, onboarding and safeguarding reports for management.
• Maintain Teams channels, distribution lists, onboarding trackers and safeguarding docs.
• Coordinate customer deep-dive sessions, delivery reviews and stakeholder communications.
• Track customer security, compliance and access requirements and ensure timely closure.
• Follow up on open actions, dependencies and escalations between ASM, delivery teams and customer.
• Support the ASM by tracking progress against milestones and flagging risks or delays

Skills

Stakeholder management

Reporting

Coordination

Follow-up

Job description

Role & responsibilities

• Coordinate SAP customer safeguarding calls, RAG reviews, and delivery governance meetings.
• Track delivery milestones, risks, dependencies, and actions through Safeguarding Checklists and Risk Registers.
• Drive SAP consultant onboarding, coordinating with the GSM Team for BGVcustomer documentation, system/access provisioning, and deployment readiness.
• Coordinate with SAP L1, L2, SMEs, Basis, Security, and Application Monitoring teams for onboarding and delivery requirements.
• Prepare weekly SAP delivery, onboarding, and safeguarding reports for management.
• Maintain Teams channels, distribution lists, onboarding trackers, and safeguarding documentation.
• Coordinate customer deep-dive sessions, delivery reviews, and stakeholder communications.
• Track customer security, compliance, and access requirements and ensure timely closure.
• Follow up on open actions, dependencies, and escalations between the ASM, delivery teams, and customer.
• Support the ASM by tracking progress against delivery milestones and flagging risks or delays

Preferred Experience

• 3-4 years of experience in SAP PMO, Service Delivery, or Delivery Coordination.
• Good understanding of SAP support environments and L1/L2/SME delivery models.
• Strong stakeholder management, reporting, coordination, and follow-up skills.
• Exposure to SAP onboarding, customer governance, security, and compliance processes.