Delivery Associate

KRAN Consulting Pvt. Ltd.; India; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

KRAN Consulting Pvt. Ltd. is seeking a Delivery Associate to support the Director – Delivery in monitoring, tracking, analysing, documenting, and reporting project delivery performance.

You will develop understanding of project delivery practices and progressively build capabilities to independently coordinate smaller projects/workstreams. The Associate is expected to understand project information, identify inconsistencies or potential delays, follow up proactively, and bring exceptions to the

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
• 2–3 years of experience in project coordination, IT support, or business operations
• CAPM (Certified Associate in Project Management); PMP preferable
• Proactive, Highly Organized, Detail-Oriented, Adaptable, Team-Player
• Excellent Interpersonal skills; Fluency in English and Hindi

Responsabilités

• Project Tracking & Monitoring: maintain milestone/deliverables, track plan vs actual, monitor deadlines, obtain status updates, highlight delays, maintain milestone visibility, assist in project status reports, consolidate information across projects, track risks and actions, escalate as needed.
• Meeting & Governance Coordination: prepare agendas, consolidate data, record decisions/actions/owners/target dates, circulate minutes, follow up on actions, maintain centralized tracker, ensure closure/escalation of actions.
• Resource Tracking: maintain allocations, generate 30/60/90-day forecasts with PMO & RMG, highlight gaps, track billing milestones, coordinate customer acceptance docs, track Change Requests, effort estimation, and sign-offs.
• Customer Action Tracking: record customer decisions, track pending inputs/approvals/UAT/infrastructure dependencies, follow up for sign-offs.
• Quality, SLA & Compliance Tracking: track defects/incidents, maintain audits/compliance trackers, follow up on documentation, compile evidence for audits.
• Documentation & Repository Management: coordinate with Quality team to ensure current versions of plans, risk registers, MoMs, approvals, and Change Requests are accessible; maintain traceability of approvals.
• Reporting: delivery reports to Delivery Manager / Director – Delivery

Connaissances

Proactive

Highly Organized

Detail-Oriented

Adaptable

Team-Player

Interpersonal skills

English fluency

Hindi fluency

Formation

Bachelor’s degree in IT/CS/BA or related field

Description du poste

The Delivery Associate is responsible for supporting the Director – Delivery in monitoring, tracking, analysing, documenting, and reporting project delivery performance.

The role provides the operational discipline required to maintain accurate project information relating to milestones, risks, issues, resources, customer actions, SLA performance, billing dependencies, Change Requests, and governance commitments.

The Delivery Associate is expected to develop a strong understanding of project delivery practices and progressively build capabilities to independently coordinate smaller projects/workstreams. The Associate is expected to understand project information, identify inconsistencies or potential delays, follow up proactively, and bring exceptions to the attention of the Director – Delivery.

Qualifications & Skills

• Degree: A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience: 2 to 3 years of experience in project coordination, IT support, or business operations.
• Certifications: CAPM (Certified Associate in Project Management), PMP certifications are preferable.
• Key Skills: Proactive, Highly Organised, Detail-Oriented, Adaptable, Team-Player.
• Excellent Interpersonal skills
• Fluency in English and Hindi.

Key Responsibilities

1. Project Tracking & Monitoring

• Maintain and track project milestone and deliverables.
• Track planned versus actual completion dates.
• Monitor upcoming commitments and deadlines.
• Obtain status updates from Account Managers, Project Managers and relevant teams.
• Highlight overdue and potentially delayed activities.
• Maintain 30/60/90-day milestone visibility.
• Assist in maintaining project RAG status.
• Maintain standardized project status reports.
• Consolidate information across projects for review.
• Track project risks, owners, mitigation actions, and target dates.
• Follow up on overdue mitigation and closure actions.
• Highlight risks/ issues to the Reporting Head.
• Assist in identifying recurring risks and issues across projects.

2. Meeting & Governance Coordination

• Prepare standardized agendas for delivery governance meetings.
• Consolidate required data before reviews.
• Record decisions, actions, owners, and target dates.
• Prepare and circulate Minutes of Meeting where assigned.
• Follow up on actions before subsequent reviews.
• Maintain a centralized decision and action tracker.
• Ensure previous meeting actions are appropriately closed or escalated.

3. Resource Tracking

• Maintain resource allocation and release dates.
• Generate 30/60/90-day resource forecasts in collaboration with PMO & RMG.
• Highlight resource gaps and upcoming releases.
• Track and stay updated on project billing milestones.
• Coordinate status of customer acceptance and supporting documentation.
• Maintain invoice and payment milestone information provided by Finance team.
• Highlight overdue commercial actions to the Reporting Head.
• Maintain the Change Request details.
• Track status of effort estimation and impact analysis.
• Track submission, approval, implementation, billing, and closure status.
• Highlight Change Requests pending beyond agreed timelines.

5. Customer Action Tracking

• Record customer decisions and commitments arising from project reviews.
• Track pending customer inputs, approvals, UAT sign-offs, infrastructure dependencies, and other commitments.
• Follow up internally with responsible stakeholders and ensure all sign offs are received.

6. Quality, SLA & Compliance Tracking

• Track defects, production incidents, and closure status.
• Maintain audit/compliance observation trackers.
• Follow up on pending documentation and compliance actions.
• Support compilation of evidence required for audits and project reviews.

7. Documentation & Repository Management

• Coordinate with Quality team to ensure current versions of project plans, status reports, risk registers, MoMs, approvals, and Change Requests are available.
• Maintain traceability of important customer approvals and decisions.

Key Success Measures / KPIs

• Accuracy and timeliness of project trackers
• Milestone tracking accuracy
• Action closure rate
• Risk/issue tracker accuracy
• Timeliness of escalation of overdue actionsGovernance meeting readiness
• Documentation compliance
• Customer action tracking
• Billing milestone tracking accuracy
• Change Request tracking accuracy
• SLA/compliance tracking
• Reduction in unidentified or unreported delivery exceptions

Reporting

Reports to: Delivery Manager / Director – Delivery