Delivery Analyst I

ICE; Maharashtra; On-site; INR 360,000 - 600,000; Full time

Job summary

ICE is a leading cloud-based platform provider for the mortgage finance industry in India. The Delivery Analyst will perform exception reviews on documents and conduct audits across loan production processes to ensure accuracy and compliance.

You will validate document recognition, maintain data security, meet SLAs, and support training datasets and process improvements. The role requires attention to detail, English communication, and willingness to work in 24/7 shifts as needed.

Qualifications

• Bachelor’s degree or academic equivalent.
• 3–6 years of mortgage lending experience or related processing/quality control.
• Experience in compliance review is a plus.

Responsibilities

• Validate document recognition and data extraction.
• Perform data integrity checks on extracted data.
• Follow standard operating procedures.
• Engage with management to overcome obstacles to service delivery.
• Ensure data security and meet SLAs.
• Create bounding boxes and label documents.
• Provide labelled dataset for model training.
• Identify anomalies in the software application.
• Conduct time-and-motion and accuracy analyses.
• Work in 24/7 shifts.

Skills

Attention to detail

Time management

Communication skills

Ability to work under pressure

Education

Bachelor's degree or academic equivalent

Tools

MS Excel

MS Word

Windows OS

Job description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

Job Description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Delivery Analyst will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures.
• Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout.
• Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits.
• Meet the Quality and Productivity target on a daily basis.
• Subject Matter Expert for the process.
• Perform regular analysis and take performance improvement initiatives, independently.
• Management and Tracking of Workflow Queue
• Prepare and Conduct Training
• Maintain Job aid and SOP.
• Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc.
• Perform POC related analysis and validation tasks.
• Respond to associate’s escalations.
• Troubleshoot issues reported by team members.
• Ability to work in 24 / 7 shifts.

Knowledge And Experience

• Bachelor’s degree or academic equivalent.
• 3 to 6 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

Preferred Skills

• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.