Team Lead, Mortgage Data Operations

ICE; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading cloud-based platform provider is seeking a Mid-Senior level professional to manage a team of Data and Document associates in Pune. Ideal candidates will have over 5 years of experience in mortgage lending, proficiency in mortgage document terminology, and excellent communication skills. This full-time role involves optimizing team performance, managing workflows, and ensuring data security while adhering to strict time constraints. The company values attention to detail and time management skills in a fast-paced environment.

Qualifications

• 5+ years of experience in the mortgage lending or financial services market.
• 2+ years of team handling/management experience.
• Ability to train and mentor associates.

Responsibilities

• Lead a team of 10-15 Data and Document associates.
• Oversee team activities and optimize performance.
• Act as escalation point for service delivery issues.

Skills

People management

Excellent communication

Attention to detail

Time management

Proficiency in Microsoft Office

Mortgage document terminology

Education

Bachelor’s degree or academic equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Windows

Job description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

Responsibilities

• Lead a team of 10-15 Data and Document associates.
• Oversee the activities of the team and optimize their performance on a daily basis.
• Act as escalation point for the team to overcome any obstacles to service delivery.
• Manage team, performance, and production management processes.
• Mentor and assist team members in all aspects of their roles and job functions.
• Proficiency in identifying mortgage documents and/or data for re-verification.
• Provide ideas for process improvements to enhance efficiency.
• Understand concepts related to identifying and assessing risks.
• Engage management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ability to train and mentor document associates.
• Oversee a team and operational areas; perform complex work, develop procedures and policies.
• Plan and monitor status of POC, acceptance testing, pre‑prod, onboarding testing, and smoke tests.
• Manage workflow inconsistencies between associates, teams, or shifts.
• Manage associate‑level observation and data capture related projects.
• Manage training and development related projects.

Knowledge and Experience

• Bachelor’s degree or academic equivalent.
• 5+ years of overall experience with 2 or more years of experience in team handling/management in the mortgage lending or financial services market.
• Proficiency in mortgage document terminology.
• Ability to effectively communicate relevant project information with co‑workers, peers, and management through written and verbal communication.

Preferred

• Proficiency in using keyboard shortcuts.
• People management.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• IT Services and IT Consulting