Delivery Associate

ICE Clear Europe Limited; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

ICE Clear Europe Limited in Pune, India, is seeking a Delivery Associate to perform exception reviews on documents and audit loan production steps in alignment with customer needs and regulatory requirements.

You will validate document recognition and data extraction, carry out data integrity checks, follow SOPs, and maintain data security while meeting SLAs. This role requires strong attention to detail and English communication, with the possibility of working 24/7 shifts.

Qualifications

• Bachelor’s degree or academic equivalent.
• 0 to 2 years mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.

Skills

Attention to detail

Time management

Organizational skills

English communication

Education

Bachelor’s degree or academic equivalent

Tools

Microsoft Office (Excel and Word)

Microsoft Windows

Keyboard shortcuts

Job description

Job Description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Delivery Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations.

Responsibilities

• Validation of Document Recognition and Data Extraction.


• Perform Data Integrity check on extracted data.


• Follow the Standard Operating Procedures.


• Engage with management to overcome any obstacles to service delivery.


• Ensure that data security is maintained.


• Ensure & meet the defined SLAs as per the requirement.


• Create Bounding Boxes around Data and label the Documents.


• Provide labelled dataset for training the model.


• Identify and raise the anomalies in the Software Application.


• Meet the Quality and Productivity target on a daily basis.


• Ability to work in 24 / 7 shifts.

Knowledge and Experience

• Bachelor’s degree or academic equivalent.


• 0 to 2 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

Preferred Skills

• Proficiency in mortgage document terminology.


• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.


• Proficiency in using keyboard shortcuts.


• Strong attention to detail.


• Excellent time management and organizational skills.


• Ability to work efficiently.


• Ability to work under pressure and time constraints.


• Effective and clear communication in English, both spoken and written.