Senior Delivery Associate

ICE Clear Europe Limited; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

ICE Clear Europe Limited is seeking a Delivery Associate to perform exception reviews on mortgage documents and audits throughout loan production. You will ensure data integrity, follow SOPs, and support multiple delivery tracks while maintaining data security.

The role requires attention to detail, strong English communication, and the ability to work under pressure, including 24/7 shift readiness. Prior mortgage experience and proficiency with Microsoft Office are preferred.

Qualifications

• Bachelor’s degree or equivalent is required.
• Strong attention to detail and time management are essential.
• Excellent written and spoken English communication is required.
• Proficiency with Microsoft Office (Excel/Word) and Windows OS is expected.
• Ability to work independently and meet tight deadlines.

Responsibilities

• Validate document recognition and data extraction.
• Perform data integrity checks on extracted data.
• Follow standard operating procedures (SOPs).
• Engage with management to overcome obstacles to service delivery.
• Ensure data security and meet defined SLAs.
• Label documents and create bounding boxes for data.
• Provide labelled data for model training and production feedback.
• Support multiple delivery tracks and monitor workflows and client SLAs.
• Mentor junior associates and share process knowledge.

Skills

Attention to detail

Time management

Communication in English

Work under pressure

Keyboard shortcuts

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Windows OS

Job description

Job Description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Delivery Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Performs broader routine tasks for multiple delivery tracks independently
• Monitor Workflows and Client SLA.
• Focus is on quality audit, production feedback and delivering on mass production tasks based on existing procedures.
• Mentor and assist junior associates.
• Share process knowledge and best practices within the team
• Maintain and provide document samples for production issues.
• Provide status updates on production issues.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.
• Performs broader routine tasks for multiple delivery tracks independently

Preferred Knowledge and Experience

• Bachelor’s degree or academic equivalent.
• 2 to 5 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.
• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.