Debt Recovery Agent

HI Tek Syndicate; New Delhi, Ranchi, Jaipur; On-site; INR 350,000 - 600,000; Full time

Job summary

HI Tek Syndicate in India is seeking a Debt Recovery Agent (DRA) to manage collections for Banks and NBFCs. You will contact customers, explain dues and arrange repayment plans while complying with RBI guidelines and internal policies.

The role requires 3 years of experience, a 12th pass or graduate, and the ability to work under pressure to meet targets. Field visits may be required and strong communication is essential.

Qualifications

• 3 years of experience in banking/NBFC collections, telecalling, field recovery or customer service preferred.
• 12th Pass or Graduate required.
• DRA Certification as applicable to the assigned banking portfolio.
• Willing to comply with background/police verification and client onboarding requirements.

Responsibilities

• Contact customers by telephone and other approved channels regarding overdue payments.
• Explain outstanding amounts, payment schedules and available options.
• Follow up with delinquent customers and achieve collection targets.
• Negotiate payment commitments and ensure timely receipts.
• Maintain accurate records of interactions, commitments and payment status.
• Handle queries and grievances professionally; escalate complex cases.
• Conduct field visits as assigned per guidelines.
• Ensure confidentiality and proper handling of financial information.
• Follow RBI guidelines, Fair Practices Code, DRA Code of Conduct and client policies.
• Maintain professional conduct and avoid abusive communication.
• Submit daily/regular collection reports and documentation.

Skills

Verbal communication

Interpersonal skills

Negotiation skills

Targets and accountability

Customer handling

Documentation accuracy

Education

12th Pass / Graduate

Job description

Job Description Debt Recovery Agent (DRA)

Position: Debt Recovery Agent (DRA)

Department: Collections / Recovery

Industry: Banking & NBFC

Location: delhi,Jharkhand,Jaipur,panipat,patna,muzzaffarfur,kolkatta,lucknow and Agra.

Experience: 03 Years

Employment Type: Full-Time

Job Summary

We are looking for a motivated and responsible Debt Recovery Agent (DRA) to manage customer accounts assigned for collection and recovery on behalf of Banks and NBFCs. The candidate will be responsible for contacting customers, understanding reasons for payment delays, negotiating repayment solutions, and ensuring timely recovery while strictly following regulatory guidelines and organisational policies.

Key Responsibilities

• Contact customers through telephone and other approved communication channels regarding overdue payments.
• Explain outstanding amounts, payment schedules and available repayment options to customers.
• Follow up regularly with delinquent customers and achieve assigned collection/recovery targets.
• Negotiate suitable payment commitments and ensure promised payments are received within agreed timelines.
• Maintain accurate records of customer interactions, commitments and payment status.
• Handle customer queries and grievances professionally and elevate complex cases to the appropriate authority.
• Conduct field visits where assigned, in accordance with company and regulatory guidelines.
• Ensure complete confidentiality and responsible handling of customer and financial information.
• Follow all applicable RBI guidelines, Fair Practices Code, DRA Code of Conduct and client-specific collection policies.
• Maintain professional behaviour and ensure that no abusive, threatening, misleading or coercive communication is used during recovery.
• Submit daily/regular collection reports and maintain required documentation.

Key Skills

• Good verbal communication and interpersonal skills.
• Negotiation and convincing ability.
• Customer-handling and objection-handling skills.
• Target-oriented and result-driven approach.
• Basic knowledge of banking, loans, credit cards and NBFC products.
• Basic computer knowledge and ability to maintain collection records.
• Ability to work under pressure and meet collection targets.
• Knowledge of local language will be an advantage.

Eligibility

• Minimum qualification: 12th Pass / Graduate.
• Prior experience in banking/NBFC collections, telecalling, field recovery or customer service will be preferred.
• DRA Certification as applicable to the assigned banking portfolio.
• Candidates must be willing to comply with applicable background/police verification and client-specific onboarding requirements.

Performance Parameters

Performance will be evaluated based on:

• Collection/recovery achievement.
• Productivity and follow-up effectiveness.
• Payment conversion and commitment fulfilment.
• Customer handling and complaint levels.
• Compliance with regulatory and client guidelines.
• Accuracy of documentation and reporting.
• Attendance, discipline and professional conduct.