Team Lead — Debt Management

InsureX360; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

KVJ Agile Care in Bengaluru is seeking a Team Lead — Debt Management to own a pod of 12–18 agents, drive daily coaching, monitor SLA adherence, and uphold fair practices.

You will coordinate with QA, enforce compliance with RBI norms, and report performance and audit trails to clients; a leadership mindset and empathy are essential.

Qualifications

• 3+ years in collections leadership or supervision.
• Experience leading a team of agents required.
• Fluency in English and two regional languages.
• Comfort with dashboards, QA rubrics and structured reporting.

Responsibilities

• Run daily huddles, call reviews and live coaching for 12–18 agents
• Own pod-level SLA adherence and recovery targets
• Enforce calling policy, disclosure scripts and RBI Fair Practices norms
• Partner with QA to close conduct gaps before escalations
• Report cleanly to clients on performance and audit trails

Skills

Debt collection leadership

Team coaching

English fluency

Regional languages

Dashboard tools

Structured reporting

Tools

Dashboard tools

QA rubrics

Reporting tools

Job description

About The Role

You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.

All Roles

Team Lead — Debt Management

Bengaluru Full-time Operations

What you'll do

• Run daily huddles, call reviews and live coaching for 12–18 agents
• Own pod-level SLA adherence and recovery targets
• Enforce calling policy, disclosure scripts and RBI Fair Practices norms
• Partner with QA to close conduct gaps before they become escalations
• Report cleanly to clients on performance and audit trails

What we're looking for

• 3+ years in collections, with at least 1 leading a team
• Fluency in English plus two regional languages
• A genuine belief that empathy and recovery are not in conflict
• Comfort with dashboards, QA rubrics and structured reporting

Why KVJ Agile Care

We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.