Dc Head

Flipkart; Panvel; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Flipkart in Panvel, Maharashtra, seeks a DC Operations professional to oversee overall warehouse activities, ensure safety, efficiency, and customer satisfaction. The role emphasizes process adherence, dashboards, and cross‑functional coordination with the DC team and Area Manager.

The candidate will lead budgeting, SOP compliance, cost controls, and continuous improvement to reduce errors and attrition while ensuring a safe, hygienic operational environment.

Responsibilities

• Ensure customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensure employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with DC team and Area Manager.
• Budgeting and accounting cash and DC imprest / petty cash expenses as appropriate.
• SOP adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other DC team members are trained well.
• Managing environmental bodies.
• Continuously improve in reducing error rate in Operations Management.
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facilities and people hygiene.

Job description

Role & responsibilities

Accountable for overall DC Operations as per operational standards.

• Ensuring Customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with DC team and Area Manager

as required.

• Budgeting and Accounting Cash and DC Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other DC team members are trained well.
• Managing environmental bodies.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facilities and people hygiene.