Executive - Operations (Dispatch)

Movin

Bengaluru

On-site

INR 450,000 - 600,000

Full time

7 days ago

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Job summary

Movin in Bengaluru seeks an operations professional to manage daily deliveries from the hub to branches, ensuring service levels and a positive customer experience.

You will design routes, expand to new areas, negotiate with third-party vendors, and resolve escalations to keep costs in check and operations compliant.

The role also involves training new partners and staff, maintaining reports, and driving on-ground and back-office teams toward cost efficiency and reliable service.

Responsibilities

To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
To identify and set up operation in new areas which can derivebusiness and save cost by converting them into direct locations for bettercustomer experience and control over operation.
To design and execute routes so that day to day operation andcontingencies are managed.
To manage and roll out action plans in the event of contingenciesto ensure service levels are met.
To negotiate with Third Party Vendor’s and take the decisions onvolume allocation.
To resolve escalations from network and customers.
To deliver result on productivity elements which are directlylinked to operating cost.
To help credit and Sales team to resolve billing disputes.
To drive team on ground and in back office to get the desiredresults in terms of service agreed and cost effectiveness.
To train new business partners. To train new team members.
To undertake new assignment or project as per business, customerand operation needs.
To manage records and retain them as necessary.
To ensure operation is executed and compliant every single day.
To manage & maintain day to day vendor relations and closeVendor bills in a timely & accurate manner.
To maintain service reports, cost reports and billing reports ofthe branches.
To constantly strive for the better customer experience andeffective operation every day.
To create atmosphere of trust between own team and internal aswell as external customer.
To promote safety and ensure all the possible safety precautionsare taken by all the team members.

Job description

Primary Responsibilities:

To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.

To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
To identify and set up operation in new areas which can derivebusiness and save cost by converting them into direct locations for bettercustomer experience and control over operation.
To design and execute routes so that day to day operation andcontingencies are managed.
To manage and roll out action plans in the event of contingenciesto ensure service levels are met.
To negotiate with Third Party Vendor’s and take the decisions onvolume allocation.
To resolve escalations from network and customers.
To deliver result on productivity elements which are directlylinked to operating cost.
To help credit and Sales team to resolve billing disputes.
To drive team on ground and in back office to get the desiredresults in terms of service agreed and cost effectiveness.
To train new business partners. To train new team members.
To undertake new assignment or project as per business, customerand operation needs.
To manage records and retain them as necessary.
To ensure operation is executed and compliant every single day.
To manage & maintain day to day vendor relations and closeVendor bills in a timely & accurate manner.
To maintain service reports, cost reports and billing reports ofthe branches.
To constantly strive for the better customer experience andeffective operation every day.
To create atmosphere of trust between own team and internal aswell as external customer.
To promote safety and ensure all the possible safety precautionsare taken by all the team members.