Area Manager

V Trans Indai Ltd; Gandhidham; On-site; INR 500,000 - 700,000; Full time

Job summary

V Trans Indai Ltd is seeking a Business Development & Sales lead to drive revenue growth in the assigned area, achieving annual targets and expanding the customer base across SME, corporate, retail and key accounts. You will develop new opportunities in Surface Transport and related logistics services.

You will also manage day-to-day operations, monitor costs, ensure SLA compliance, supervise teams, and track MIS and KPIs to improve profitability and customer satisfaction.

Responsibilities

• Drive revenue and GP growth for the assigned area in line with annual business targets.
• Identify and acquire new customers across SME, corporate, retail and key account segments.
• Develop the existing customer base through cross-selling, up-selling and improved service engagement.
• Develop new business opportunities in Surface Transport, FTL, PTL, Express and related logistics services.
• Conduct regular market visits to understand customer requirements, competitor activity and market potential.
• Prepare and execute area-wise sales plans and ensure achievement of monthly and annual targets.
• Maintain a healthy sales pipeline and ensure timely conversion of prospects into business.
• Monitor customer profitability, pricing and contribution margins.
• Ensure smooth day-to-day operations within the assigned area.
• Monitor pickup, booking, transit, delivery and shipment closure processes.
• Ensure adherence to defined SLA, TAT and service quality standards.
• Coordinate with branches, hubs, transporters and other stakeholders for timely movement and delivery of shipments.
• Monitor operational costs and identify opportunities for cost optimization.
• Ensure optimum utilization of manpower, vehicles and other operational resources.
• Resolve operational issues and customer escalations within defined timelines.
• Develop and maintain strong relationships with key customers.
• Conduct periodic customer meetings and business reviews.
• Understand customer requirements and provide appropriate logistics solutions.
• Ensure timely resolution of customer complaints and escalations.
• Improve customer retention and satisfaction through consistent service delivery.
• Lead, motivate and develop the sales and operations team within the assigned area.
• Set individual and team targets and monitor performance regularly.
• Conduct periodic performance reviews and provide coaching and guidance.
• Identify training and development requirements for team members.
• Ensure adequate manpower availability and effective deployment of resources.
• Build a performance-driven and customer-centric team culture.
• Review daily, weekly and monthly business performance reports.
• Monitor key KPIs related to revenue, GP, shipment volumes, customer acquisition, collections and operational performance.
• Prepare area-wise business reviews and action plans.
• Track target versus achievement and take corrective measures for identified gaps.
• Ensure timely and accurate submission of MIS and management reports.
• Ensure timely collection of outstanding customer payments.
• Monitor credit exposure and overdue receivables in coordination with the Credit Control team.
• Follow up with customers for outstanding payments and minimize overdue balances.
• Ensure business is conducted within approved credit limits and commercial terms.
• Ensure adherence to company policies, SOPs and statutory requirements.
• Ensure proper documentation and system updation for customers and shipments.
• Monitor compliance related to billing, contracts, rates, KYC and operational documentation.
• Ensure adherence to safety, security and quality standards.

Job description

Role & responsibilities

Business Development & Sales

• Drive revenue and GP growth for the assigned area in line with annual business targets.
• Identify and acquire new customers across SME, corporate, retail and key account segments.
• Develop the existing customer base through cross-selling, up-selling and improved service engagement.
• Develop new business opportunities in Surface Transport, FTL, PTL, Express and related logistics services.
• Conduct regular market visits to understand customer requirements, competitor activity and market potential.
• Prepare and execute area-wise sales plans and ensure achievement of monthly and annual targets.
• Maintain a healthy sales pipeline and ensure timely conversion of prospects into business.
• Monitor customer profitability, pricing and contribution margins.

2. Operations Management

• Ensure smooth day-to-day operations within the assigned area.
• Monitor pickup, booking, transit, delivery and shipment closure processes.
• Ensure adherence to defined SLA, TAT and service quality standards.
• Coordinate with branches, hubs, transporters and other stakeholders for timely movement and delivery of shipments.
• Monitor operational costs and identify opportunities for cost optimization.
• Ensure optimum utilization of manpower, vehicles and other operational resources.
• Resolve operational issues and customer escalations within defined timelines.

3. Profitability & Cost Management

• Take ownership of the areas revenue and GP performance.
• Monitor branch/area-level profitability and identify gaps against budget.
• Control operating expenses without compromising customer service.
• Monitor cost per shipment, manpower cost, transportation cost and other controllable expenses.
• Ensure effective utilization of resources and improve operational productivity.

4. Customer Relationship Management

• Develop and maintain strong relationships with key customers.
• Conduct periodic customer meetings and business reviews.
• Understand customer requirements and provide appropriate logistics solutions.
• Ensure timely resolution of customer complaints and escalations.
• Improve customer retention and satisfaction through consistent service delivery.

5. Team Management

• Lead, motivate and develop the sales and operations team within the assigned area.
• Set individual and team targets and monitor performance regularly.
• Conduct periodic performance reviews and provide coaching and guidance.
• Identify training and development requirements for team members.
• Ensure adequate manpower availability and effective deployment of resources.
• Build a performance-driven and customer-centric team culture.

6. MIS & Performance Monitoring

• Review daily, weekly and monthly business performance reports.
• Monitor key KPIs related to revenue, GP, shipment volumes, customer acquisition, collections and operational performance.
• Prepare area-wise business reviews and action plans.
• Track target versus achievement and take corrective measures for identified gaps.
• Ensure timely and accurate submission of MIS and management reports.

7. Credit & Collection

• Ensure timely collection of outstanding customer payments.
• Monitor credit exposure and overdue receivables in coordination with the Credit Control team.
• Follow up with customers for outstanding payments and minimize overdue balances.
• Ensure business is conducted within approved credit limits and commercial terms.

8. Compliance & Process Adherence

• Ensure adherence to company policies, SOPs and statutory requirements.
• Ensure proper documentation and system updation for customers and shipments.
• Monitor compliance related to billing, contracts, rates, KYC and operational documentation.
• Ensure adherence to safety, security and quality standards.