Dating Coach (Customer Support)

Together Light, Inc.; Delhi; Hybrid; INR 259,000 - 323,000; Full time

Job summary

Together Light, Inc. is an international matchmaking company seeking a Dating Coach (Customer Support) to join the Success Team remotely on a contractor basis.

The role involves conducting consultations, providing navigation support for our platform and CF app, and addressing customer inquiries with empathy and accuracy. The ideal candidate has 1–2 years in customer support, excellent English communication, and proficiency with internal tools like the Admin Panel, Zoho Voice, and Google Sheets.

Qualifications

• 1 to 2 years of experience in customer support, including phone demeanor.
• You must speak and write English very well.
• You must be able to explain internal processes clearly and professionally.
• Show empathy and professionalism during client interactions, including delays or concerns.
• Use internal tools confidently, including the Admin Panel, Zoho Voice, and Google Sheets.
• Anticipate issues and take initiative to resolve them quickly and effectively.

Responsibilities

• Conduct consultation and support.
• Provide Troubleshooting Guide (navigating our platform and CF app).
• Address customer concerns and escalate when necessary.
• Handle sales calls.
• Appointment setter for the company’s other services.

Skills

Customer support

Clear communication

Computer literacy

Documentation handling

Calm under pressure

Multitasking

Platform navigation

Problem solving

Process adherence

Tools

Admin Panel

Zoho Voice

Google Sheets

Job description

Dating Coach (Customer Support)

Full Time - Contractor, Remote

Rate : $2 to $2.5 per hour plus performance incentives

We are an international matchmaking company focused on building real connections and long-term relationships.

Can you help people find a partner for life? Do you enjoy giving thoughtful advice on love and relationships? We are looking for kind and caring people to join our Success Team

1. Do you have at least 1 year of experience providing effective customer support and technical support over phone/chat?

2. Can you explain complex information clearly to different types of clients?

3. Are you computer literate?

4. Can you review and collect sensitive documents with a sharp eye for detail?

5. Do you stay calm under pressure and support clients during delays?

6. Can you manage multiple tasks while speaking with members and updating records accurately?

7. Can you guide members in navigating the platform and CF app?

8. Can you find creative ways to handle client consultations and support requests?

9. Can you follow company processes carefully with a smile?

About the Role

1. Conduct consultation and support

2. Provide Troubleshooting Guide (in navigating our platform and CF app)

3. Takes care of customer's concerns and escalations when necessary.

4. Handle sales calls.

5. Appointment setter for the company’s other services
   

Qualifications

1. Work Experience

   1. Have 1 to 2 years of experience in customer support, including positive phone demeanor.

2. Clear Communication

   1. You must speak and write English very well.

   2. You must be able to explain internal processes clearly and professionally.

3. Customer-Focused Mindset

   1. Show empathy and professionalism during client interactions, including delays or concerns.

4. Computer Skills

   1. Use internal tools confidently, including the Admin Panel, Zoho Voice, and Google Sheets.

5. Proactive Problem-Solving

   1. Anticipate issues and take initiative to resolve them quickly and effectively.

6. Team Collaboration

   1. Manage responsibilities independently and contribute process improvements.

7. Reliability and Initiative

   1. Manage responsibilities independently and contribute to improving processes where possible.

8. Alignment with Company Values

   1. Uphold our values of empathy, service, and integrity while working with clients and colleagues.