Client Services Coordinator

Quadrant Resource LLC; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Quadrant Resource LLC in India is seeking a driven Sales Support role to assist the sales team with organized, up-to-date materials and timely order tracking. The role emphasizes collaboration with Sales, Finance and Engineering, along with handling onboarding and renewal processes.

The candidate should have 1–2 years of administrative experience, strong communication skills, and a detail-oriented, problem-solving mindset to drive customer satisfaction.

Qualifications

• Prior experience in a sales support role.
• 1-2 years of administrative experience.
• Help the sales team by organizing high-quality, up-to-date support material such as ERATE & agreement reports, presentations.
• Respond to urgent internal calls, emails, and messages when sales representatives are unavailable.
• Track orders to ensure customers receive products in a timely manner.
• Review presales tickets for resource completion and client quotes delivery.
• Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative.
• Collect and process paperwork from customers including onboarding paperwork and statements of work.
• Submit returns and credits for the assigned region and follow to completion.
• Build and collaborate with sales on renewal quotes for hardware, software, warranty and contract support.
• Provide ideas on sales support process improvements and develop relationships with Sales, Finance and Engineering/Service teams.
• Accountability, Accuracy, Ambition, Communication, Customer oriented, Detail oriented, Problem solving, Sales ability.

Responsibilities

• Help the sales team improve productivity by organizing high-quality, up-to-date support material.
• Respond to urgent internal calls, emails, and messages when sales reps are unavailable.
• Track orders to ensure timely delivery to customers.
• Review presales tickets for resource completion and client quote delivery.
• Escalate issues to Solutions Consultant or Inside Sales Representative when needed.
• Collaborate with ISRs to support renewals and quotes.

Skills

Sales support

Administrative experience

Organization

Communication (oral)

Communication (written)

Customer oriented

Detail oriented

Problem solving

Team collaboration

Job description

• Prior experience in a sales support role
• 1-2 Years of Administrative Experience
• Helping the sales team to improve their productivity by organizing high-quality, up-to-date support
  material such as E-RATE & agreement reports, presentations, etc.
• Respond to urgent internal calls, emails, and messages when sales representatives are unavailable
• Track orders to ensure customers receive products in a timely manner
• Review Presales tickets for Resource completion and Client quote delivery (Close)
• Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative for
  resolution, as needed
• Collect and process paperwork from customers to include onboarding paperwork, statement of
  work, etc.
• Submit returns and/or credits for the assigned region and follow to completion
• Build and collaborate with sales on renewal quotes for hardware, software, warranty and
  contract support
• Provide innovative ideas on sales support process improvements. Collaborate with ISRs to build
  a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and
  Engineer/Service organizations
• Perform other duties, as assigned
• Accountability – Ability to accept responsibility and account for his/her actions
• Accuracy – Ability to perform work accurately and thoroughly
• Ambition – The drive to achieve personal advancemen
• Communication, Oral – Ability to communicate effectively with others using the spoken
  word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer Oriented – Ability to take care of the customers’ needs while following company
  policy
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Problem Solving – Ability to find a solution for or to deal proactively with work-related
  problems
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to
  gain acceptance of a product, service, or idea