Customer Support Representative (English & Spanish) Remote | India

MyNextDeveloper; India; Remote; INR 450,000 - 750,000; Full time

Job summary

MyNextDeveloper is seeking an experienced bilingual Customer Support Representative to assist a global user base in English and Spanish. You will handle real-time inquiries, resolve technical and account issues, and maintain high customer satisfaction during the 12:00 PM to 10:00 PM EST shift.

You'll work across live chat, email, and ticketing channels, log detailed interactions in the CRM, and collaborate with cross-functional teams to accelerate problem resolution.

Qualifications

• 2–4 years of proven customer support or technical support experience.
• Fluency in written and spoken English and Spanish (C1/C2).
• Ability to work reliably during the 12:00 PM–10:00 PM EST shift.
• Experience with modern helpdesk/CRM tools.

Responsibilities

• Respond to inbound queries across live chat, email, and tickets in English and Spanish.
• Troubleshoot product, billing, and account issues while meeting SLA targets.
• Log detailed interactions and escalation notes in the CRM system.
• Identify recurring issues and report bugs or feature requests to tech/product teams.
• Create and update bilingual help center articles and canned responses.

Skills

Bilingual English/Spanish

Customer support experience

Tools

Zendesk

Intercom

Freshdesk

HubSpot

Job description

12:00 PM – 10:00 PM EST Remote ASAP

Remote | India

Experience 2 - 4 Years

Location Remote

Employment Type 12:00 PM – 10:00 PM EST

Start Date ASAP

About the Role

We are seeking an experienced, bilingual Customer Support Representative fluent in both English and Spanish to deliver high-quality support to our global user base. In this role, you will be the frontline voice of our company, handling real-time customer inquiries, resolving technical and account issues, and maintaining high customer satisfaction. You will work a dedicated shift from 12:00 PM to 10:00 PM EST, collaborating closely with cross-functional teams to ensure seamless communication and rapid problem resolution across both languages.

• Respond to inbound customer queries across live chat, email, and ticketing channels in fluent English and Spanish.
• Troubleshoot and resolve product, billing, and account issues efficiently while meeting established SLA targets.
• Maintain detailed, accurate logs of customer interactions and escalation notes in the CRM/helpdesk system.
• Identify recurring user pain points and elevate bug reports or feature requests to technical and product teams.
• Create and update internal documentation, canned responses, and bilingual customer-facing help center articles.
• Deliver empathetic, professional, and prompt support during the assigned shift of 12:00 PM to 10:00 PM EST.

What You'll Need

• 2 to 4 years of proven experience in a customer support, technical support, or client services role.
• Professional, native or near-native fluency in written and spoken English and Spanish (C1/C2 level required).
• Ability to work reliably during the required shift of 12:00 PM to 10:00 PM EST.
• Proficiency with modern helpdesk software such as Zendesk, Intercom, Freshdesk, or HubSpot.
• Strong problem-solving, active listening, and conflict-resolution skills under tight response windows.
• A quiet home office setup with a reliable high-speed internet connection and dedicated workstation.

Our Culture (aka, the good stuff)

We're a close-knit crew.

More family than coworkers. We win together, celebrate together, and have each other's backs.

Clear scopes, realistic timelines, and zero time-waste. We value your time as much as you do.

Entrepreneurial at heart.

We move fast, take ownership, and aren't afraid to build, break, learn, and build again.

Low ego, high impact.

Great ideas come from anywhere. We listen, respect, and lift each other up.

Built to last.

Low attrition, high trust. People stay because they love the work and the people.