Data Scientist

EXL Talent Acquisition Team; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a senior Full Stack Developer specializing in Conversational AI to design and implement enterprise-grade virtual agents and GenAI-powered experiences.

You will work with Dialogflow CX/ES, Google CCAI, and UJET to create seamless agent interactions and integrations within complex enterprise ecosystems. The role requires 6–9 years of related experience, strong technical skills in AI/ML frameworks, and hands-on experience with Google CCAI and Dialogflow

Qualifications

• Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.
• 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.
• Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.
• Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).
• Hands‑on experience with UJET or similar platforms integrated with CCAI.

Responsibilities

• Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET.
• Focus on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, and enterprise integrations.
• Continuous optimization to enhance customer and agent experiences.

Skills

Conversational AI

Dialogflow CX

Dialogflow ES

Google CCAI

Generative AI

Webhook integration

UJET integration

Education

Bachelor’s or Master’s in CS/AI/ML

Tools

UJET

Dialogflow CX

Dialogflow ES

Job description

• Job Role Application Development-Full Stack Developer
• Experience (In Years) 6-9

Job Description

Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.

Responsibilities

Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.
• 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.
• Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.
• Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).
• Hands‑on experience with UJET or similar platforms integrated with CCAI.