Consultant - Dialogflow CX

enGen Global; Hyderabad, Chennai; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

enGen Global in Hyderabad, India is seeking a skilled Dialogflow CX Developer to design, develop, test, and deploy Dialogflow CX solutions that create engaging user experiences.

The ideal candidate brings 6–9 years of software development experience, 2+ years with Dialogflow CX, and strong skills in JavaScript, TypeScript, Node.js, and Google Cloud Platform. You will join a collaborative Engen Chat team delivering high-quality chat solutions.

Formación

• Bachelor's degree in computer science or related field.
• 6 to 9 years of software development experience.
• 2+ years of Dialogflow CX deployment experience.
• Strong skills in JavaScript, TypeScript and Node.
• Experience with API integration (REST, SOAP).
• Experience with Google Cloud Platform.
• Familiarity with Git.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Develop and implement complex conversational flows using Dialogflow CX.
• Write clean, well-documented, and testable code.
• Implement robust error handling and logging.
• Monitor and analyze agent performance and optimize.
• Collaborate with product managers, designers and engineers.
• Contribute to coding standards and best practices.
• Participate in code reviews and knowledge sharing.
• Troubleshoot Dialogflow CX agent performance issues.
• Establish testing, deployment, and monitoring practices.

Conocimientos

Dialogflow CX

JavaScript

TypeScript

Node.js

REST API

SOAP API

Google Cloud Platform

Git

Problem solving

Communication

Independence

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Cloud Functions

Webhooks

Jest

Git

Descripción del empleo

Job Summary

Job Title: Dialogflow CX Developer. Summary: We are seeking a talented and passionate Dialogflow CX Developer to join our innovative Engen Chat team. This role will be responsible for designing, developing, testing, and deploying solutions using Google's Dialogflow CX platform. The ideal candidate will possess strong development skills and a desire to build engaging and effective user experiences.

Responsibilities

• Develop and implement complex conversational flows, including intents, entities, and fulfillment logic using cloud functions, webhooks, or other appropriate technologies.
• Write clean, well-documented, and testable code.
• Implement and maintain robust error handling and logging mechanisms.
• Monitor and analyze agent performance, identifying areas for improvement and optimization.
• Collaborate with product managers, designers, and other engineers to deliver high-quality solutions.
• Contribute to the development of best practices and coding standards for the team.
• Participate in code reviews and knowledge sharing activities.
• Troubleshoot and resolve issues related to Dialogflow CX agent performance.
• Work with the team to establish best practices for testing, deployment, and monitoring of chat platform applications.

Required Skills/Experience

• Bachelors degree in computer science, a related field, or equivalent experience.
• 6 to 9 years of overall software development experience.
• Proven experience (2+ years) in developing and deploying chat solutions using Dialogflow CX.
• Strong programming skills in languages such as JavaScript, TypeScript and Node.
• Experience with API integration (REST, SOAP).
• Experience with Google Cloud Platform.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Skills/Experience

• Google Cloud Certified Professional Cloud Architect or Google Cloud Certified Professional Cloud Developer certifications.
• Experience with Swift and/or Kotlin
• Experience with Jest (for unit tests) and testing frameworks and methodologies.
• Experience with database technologies (e.g., SQL, NoSQL).
• Experience working in an Agile development environment.